Global Commodity Manager – Electrical Quality Management

Stellantis Mopar Service, Parts & Customer Care Organization is currently seeking a highly skilled, solutions oriented Global Service Commodity Manager focused in Electrical to join the Technical Assistance & Field Support team at Mopar Headquarters, in Auburn Hills, Michigan.

The Global Commodity Manager – EE will be responsible for managing a highly talented technical support team and executing deliverables aligned to Stellantis field issue resolution initiatives.

The selected candidate will be responsible for leading the resolution of product related field issues and ensuring the success of field action repairs. The role will require strong leadership characteristics and technical proficiency in order to achieve cross functional buy in on repair direction and ensure repair effectiveness.

The selected candidate will be responsible for the following:

Champion for the resolution of escalated product issues identified though field reporting, various call center data trends, and Stellantis Technical Assistance Resource (STAR) Center Reporting.

Daily interaction with Product Development, Quality, and Technical Safety and Regulatory Compliance (TSRC) at varying levels of management to ensure successful field resolution of product issues.

Primary internal escalation point relating to field actions, field support, service action time study, emerging and non-serviceable issues.

Primary liaison to direct and support Product Development and Quality for appropriate and expedient repair methods and communication strategy.

Maintain awareness of all field issues impacting North American aftersales.

Maintain high level technical knowledge in past, present, and future vehicles for all NA sold vehicle brands

Project manage and lead initiatives to improve Fixed First Visit and Customer Service Index (CSI) and other service related projects as delegated.

Set, plan, prioritize and manage multiple projects in a technical and business environment.

Agile mindset, capable of quickly adapting to changing priorities and business needs.

Comprehensive coverages encompassing the Physical, Mental, Emotional, and overall Wellbeing of our employees, including short- and long-term disability.

Paid time includes company holidays, vacation, and Float/Wellbeing Days.

Annual training, tuition reimbursement and discounts, Business Resource & Intra-professional Groups.

Comprehensive Company Car Program and Vehicle Discounts. Vehicle discounts include family and friends.

At Stellantis, we assess candidates based on qualifications, merit, and business needs. We welcome applications from all people without regard to sex, age, ethnicity, nationality, religion, sexual orientation, disability, or any characteristic protected by law. We believe that diverse teams reflect our identity as a global company, enabling us to better address the evolving needs of our customers and care for our future.

Our benefits reflects the STELLANTIS commitment to helping you reach your personal and professional goals. In addition to an environment that promotes career development, we offer benefits for a healthy lifestyle and a rewarding future, designed to take care of you and your family, in various stages of life.

As a global company, our employee packages will vary by country, customary norms and the legal entity into which you are hired.

We care about your privacy. For more information on how your personal data is processed, please read the specific Privacy Statement provided by the respective entities whose job offer you have selected.