General Manager, Nigeria

About Us

Here’s a Little More

• Founded by Harvard grads and 3-time founders who previously built Segovia (acquired) and GiveDirectly (>$300M revenue, fastest-growing NGO in the world)
• Backed by top investors including Spark Capital, Canaan, Reid Hoffman, Breyer Capital, Unbound, Wamda, and more
• Built by global top performers from Bain, Google, McKinsey, Uber, Checkout, Bolt, and beyond - we move fast, stay humble, and care deeply about our mission
• Truly global team - 250+ people, 50+ nationalities, 50+ languages
• Guided by our values - ownership, impact, humility, and heart - in deed, not just word
• The role
• As the GM Nigeria, your role will be to develop and scale Taptap Send’s supply side partnerships in the country and grow our userbase.
• You will be excited to manage every aspect of growth in said markets: customer acquisition and retention strategy, pricing, user research, product quality, customer experience, team development and coaching.
• You will have an acute “own it” mindset, equally obsessed with the experience of individual users as with iterating and optimizing scalable growth tactics and processes.
• You will have P&L ownership, delivering the growth and profitability targets for the Nigerian market.
• You will seek to establish TTS as the leading product/service for sending remittances to the country, whilst being the “face” of Nigeria both internally and externally.
• Reporting directly into our Growth Director for Africa, and building and leading a team of growth managers on the ground in sending markets, the role offers the chance to join an early-stage, high growth startup and to have a positive impact on the communities we serve.

Responsibilities

• Establish a vision, strategy and execution plan for launching and scaling sending and receiving markets in Nigeria.
• Lead the team on the ground to execute within collaboratively aligned timelines
• Manage every aspect of growth across the sending countries: customer acquisition and retention strategy, pricing, user research, product quality, customer experience, team development and coaching
• Report to the executive leadership team on progress, insights and needs, leveraging operational prowess with a data-driven test-and-learn mindset
• Think creatively on ways to unlock growth, improve profitability and increase brand awareness
• Hire, inspire, develop and retain top, diverse talent
• Collaborate closely with both internal and external stakeholders including the Customer Service, Finance, Tech, Legal, Financial Crime, Compliance, People Ops and more
• Build trust-based relationships with diaspora communities and commercial partners in the Nigeria to increase brand awareness and unlock growth and unit economics improvements
• Monitor, understand, and interpret specific growth, operational, and financial metrics to improve execution
• Recommend improvements to product experience based on market, competitor and customer insights and feedback

Requirements

• Preference for London or Dubai based
• Ability to travel internationally periodically and ad-hoc to meet customers, partners and team members
• Exceptional knowledge and networks in the Nigerian diaspora
• Advanced stakeholder management capability
• Experience building, developing, managing and leading teams
• Strong analytical skills and ability to make data-driven decisions. Familiarity with pulling and presenting insights from data using Excel / Google suite. SQL, Python, R is a plus
• 7 to 15 years experience in a fast paced and high growth-environment such as startups, operations, consulting, finance, or similar
• An acute “own it” mindset, equally obsessed with the experience of individual users as with iterating and optimizing scalable growth tactics and processes
• Bachelors or Advanced degree
• Fluency in English and other languages are beneficial e.g. Yoruba, Igbo, Hausa...

Taptap Values