General Manager

Role description

Key responsibilities

• Develop and implement business strategies, plans, and operational objectives.
• Oversee daily operations across departments and business functions.
• Set targets, KPIs, budgets, and operational standards.
• Lead, manage, and develop department heads and employees.
• Monitor revenue, profitability, costs, productivity, and overall performance.
• Identify opportunities for growth, expansion, and process improvement.
• Manage budgets, expenses, resources, and cost control.
• Coordinate with sales, finance, HR, operations, and procurement teams.
• Maintain relationships with key clients, suppliers, partners, and stakeholders.
• Ensure compliance with company policies, regulations, quality, and safety standards.
• Identify and resolve operational risks and business issues; monitor customer satisfaction and service quality.
• Prepare reports, forecasts, and performance updates; support strategic initiatives and drive efficiency and sustainable growth.

Qualifications

• Bachelor’s degree in Business Administration, Management, Finance, Operations, or a related field.
• Extensive experience in general management or senior business leadership.
• Strong knowledge of business operations, financial management, and strategic planning.
• Experience managing teams, budgets, and cross-functional operations.
• Strong commercial, analytical, problem-solving, leadership, communication, negotiation, and stakeholder management skills.
• Experience in business development, sales, and customer relationship management.
• Proficiency in Microsoft Office, ERP, CRM, or business management systems.
• Strong understanding of performance management, budgeting, and cost control.
• Ability to manage multiple priorities and make effective business decisions.
• UAE/GCC business experience is advantageous.
• Strong organizational and strategic planning abilities; professional, accountable, proactive, adaptable, and results-oriented.