FX Technical Onboarding Analyst
Role Overview
The Client Technical Services department includes FX Technical Onboarding, Technical Account Management, Certification, STP and Venue Onboarding teams.
The FX Technical Onboarding team guides customers through technical enablements and conformance testing for FXall, Price Stream and Matching.
Key Skills for This Role
Full Job Posting
Team and role
The Client Technical Services department includes FX Technical Onboarding, Technical Account Management, Certification, STP and Venue Onboarding teams.
The FX Technical Onboarding team guides customers through technical enablements and conformance testing for FXall, Price Stream and Matching.
Key responsibilities
- Configure FX customer users and coordinate network enablements; act as the primary liaison for buy-side and sell-side clients.
- Onboard customers and providers to FXall, market makers to FXall FIX APIs, and customers to FXI.
- Certify customer FIX messages against internal LSEG FX specifications and manage participant reference data across FX venues.
- Handle Price Stream Entitlement requests with clients and internal teams.
- Develop and maintain automated solutions for manual processes, including FIX API certification.
- Resolve queries, raise high-impact risks, coordinate with internal teams and improve onboarding efficiency.
Skills and experience
- Degree or equivalent experience level and proven customer service skills and experience.
- Good communication and problem-solving skills; understanding of or work experience with the FIX messaging protocol.
- Exposure to or experience with certification or conformance trading software testing is helpful.
- Experience in a professional, customer-focused environment with detailed processes and procedures; FX market and product knowledge.
- Flexibility to work within EMEA time zones until 18:00 GMT.
- Sophisticated Microsoft platform knowledge and exposure to process automation are helpful.
Team behaviours
The team values timely, high-quality support, integrity, trust, fairness and the ability to work to deadlines under pressure.
Employees are expected to collaborate, listen, seek feedback, adapt to change, communicate clearly, take initiative and use structured analysis to solve problems.
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