FX Account Manager - Turkish Speaker

Welcome to MultiBank Group

Role Overview

FX Account Manager - Turkish Speaker

Key Responsibilities

• Identify, engage, and convert new Turkish-speaking clients for the Group’s products and services.
• Manage and grow a portfolio of existing clients, ensuring strong relationship development, retention, and increased lifetime value.
• Build trust with clients through regular follow-up, timely support, and a high standard of professional communication.
• Introduce clients to the company’s product offering, trading platforms, account types, and service features.
• Support clients through the onboarding journey, including account opening, KYC documentation, platform setup, funding guidance, and first-time activation.
• Follow up proactively on dormant, inactive, or underperforming accounts to improve activation and retention.
• Promote relevant campaigns, product updates, and cross-sell opportunities where suitable.
• Provide clients with general market colour, product information, and platform education in accordance with internal policies and regulatory requirements.
• Maintain accurate and up-to-date records of all client activity, pipeline progress, and communication in the CRM system.
• Work closely with internal stakeholders including Compliance, Operations, Dealing, Customer Support, Marketing, and Business Development to ensure seamless service delivery.
• Handle client concerns, escalations, and service issues professionally and in a timely manner.
• Achieve individual sales, retention, deposit, and revenue KPIs as defined by management.
• Contribute to the growth of the Turkish-speaking market by identifying opportunities, client trends, and partnership channels, including IBs and affiliates where relevant.

Qualifications And Requirements

• Bachelor’s degree in Finance, Business, Economics, Marketing, or a related field is preferred.
• Fluency in Turkish and English is mandatory, both written and spoken.
• Minimum 2 years of experience in Account Management, Sales, Retention, or Conversion within a Forex/CFD broker or closely related financial services environment.
• Solid understanding of Forex, CFDs, trading platforms, and financial market dynamics.
• Hands-on experience with MT4, MT5, or similar trading platforms, as well as CRM systems.
• Proven track record of meeting or exceeding acquisition, retention, and revenue targets.
• Strong client handling, objection-handling, negotiation, and closing skills.
• Experience supporting account opening, client onboarding, and coordination with KYC/compliance processes is highly desirable.
• Existing network or book of Turkish-speaking clients, IBs, money managers, or trading communities is a strong advantage.
• Ability to communicate complex financial products clearly and responsibly.
• Highly organized, self-motivated, and comfortable working in a fast-paced, target-driven environment.
• Strong commercial awareness and the ability to identify upsell, cross-sell, and client reactivation opportunities.
• Knowledge of the CIS/Turkish-speaking trader landscape is a strong plus.

Preferred Profile

• Previous experience in a regulated Forex/CFD brokerage.
• Exposure to retail traders, high-value clients, IBs, or affiliate channels.
• Understanding of client lifecycle metrics such as lead conversion, first-time deposit, activation, retention, and reactivation.
• Ability to operate with professionalism, discretion, and strong attention to compliance-sensitive communication.

Why Join Us?

• Work with one of the world’s leading financial derivatives institutions.
• Competitive salary plus performance-based incentives.
• Access to a dynamic, international, and fast-growing environment.
• Strong opportunities for career progression within a global financial group.
• Be part of a business committed to innovation, excellence, and long-term growth.
• *Become part of our international community at MultiBank Group, dedicated to excellence, innovation, and shaping the future of finance.*
• MultiBank Group is an equal opportunity employer.
• We welcome applications from candidates of all backgrounds and do not discriminate on the basis of nationality, gender, age, religion, or disability.