Functional Consultant/ Business Analysts - Commercial Loan Servicing
Role Overview
In this role, you will guide clients through discovery, solution design, configuration, validation, testing and go-live for complex lending transformations.
Success in this role means translating business needs into scalable product solutions, reducing delivery risk, and helping clients achieve efficient, compliant loan servicing operations.
What you will be doing
• Lead requirements workshops with clients across syndicated, bilateral and complex commercial lending operations
• Translate business needs into clear functional specifications, process flows and business test scenarios
• Map client requirements to product capabilities across commercial loan servicing platforms, including ACBS
• Perform gap analysis and define product changes, client-specific enhancements and change requests
• Configure workflows, product rules and servicing parameters to support target operating models
• Partner with development teams during build and configuration to clarify requirements and resolve issues
• Validate business outcomes through scenario walkthroughs, defect triage and end-to-end testing support
• Guide clients through UAT readiness, execution, issue resolution and go-live preparation
• Deliver training, knowledge transfer and process documentation to support user adoption and operational readiness
• Identify process improvement opportunities and strengthen controls, documentation quality and delivery consistency
What you bring:
• 8–14 years of experience in Commercial Lending, with hands-on experience in CLS (ACBS), LoanIQ, or other Commercial Lending/ Loan Servicing
• Hands-on experience with commercial loan servicing platforms such as ACBS, Loan IQ or similar systems
• Working knowledge of SWIFT, ISO 20022, IBOR transition impacts and lending-related regulatory considerations
• Strong knowledge of the commercial loan lifecycle, including servicing, amendments, accruals, payments, & reporting
• Experience supporting syndicated and bilateral lending operations, including borrower, agent and lender workflows
• Proven skill in requirements elicitation, functional specification writing, gap analysis and change request definition
• Strong stakeholder management, facilitation, negotiation and conflict resolution skills in client-facing environments
• Bachelor’s degree or equivalent combination of education, training and relevant work experience
Full Job Posting
About the team
We are a team of Functional Consultants and Business Analysts working in client-facing roles, delivering multiple global projects on the Commercial Loan Servicing (CLS). We manage the end-to-end life cycle from Initial kick off and requirements gathering through build, Config, UAT and Go-Live.
About the Role:
In this role, you will guide clients through discovery, solution design, configuration, validation, testing and go-live for complex lending transformations. Success in this role means translating business needs into scalable product solutions, reducing delivery risk, and helping clients achieve efficient, compliant loan servicing operations.
What you will be doing
Lead requirements workshops with clients across syndicated, bilateral and complex commercial lending operations
Translate business needs into clear functional specifications, process flows and business test scenarios
Map client requirements to product capabilities across commercial loan servicing platforms, including ACBS
Perform gap analysis and define product changes, client-specific enhancements and change requests
Configure workflows, product rules and servicing parameters to support target operating models
Partner with development teams during build and configuration to clarify requirements and resolve issues
Validate business outcomes through scenario walkthroughs, defect triage and end-to-end testing support
Guide clients through UAT readiness, execution, issue resolution and go-live preparation
Deliver training, knowledge transfer and process documentation to support user adoption and operational readiness
Identify process improvement opportunities and strengthen controls, documentation quality and delivery consistency
What you bring:
- 8–14 years of experience in Commercial Lending, with hands-on experience in CLS (ACBS), LoanIQ, or other Commercial Lending/ Loan Servicing
- Hands-on experience with commercial loan servicing platforms such as ACBS, Loan IQ or similar systems
- Working knowledge of SWIFT, ISO 20022, IBOR transition impacts and lending-related regulatory considerations
- Strong knowledge of the commercial loan lifecycle, including servicing, amendments, accruals, payments, & reporting
- Experience supporting syndicated and bilateral lending operations, including borrower, agent and lender workflows
- Proven skill in requirements elicitation, functional specification writing, gap analysis and change request definition
- Strong stakeholder management, facilitation, negotiation and conflict resolution skills in client-facing environments
- Bachelor’s degree or equivalent combination of education, training and relevant work experience
Preferred Qualifications
- Experience with UAT planning, business validation, training delivery and go-live support
- Familiarity with Agile delivery methods, user stories and backlog refinement
- Basic knowledge of PLSQL, APIs, scripting tools, and system integration concepts
- Experience improving controls, delivery processes and documentation standards across consulting engagements
- Understanding of commercial lending data models, interfaces and operational reporting
- What we offer you
- A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
- A broad range of professional education and personal development possibilities – FIS is your final career step!
- A competitive salary and benefits
- A variety of career development tools, resources and opportunities
Qualifications
- 8–14 years of experience in Commercial Lending, with hands-on experience in CLS (ACBS), LoanIQ, or other Commercial Lending/ Loan Servicing
- Hands-on experience with commercial loan servicing platforms such as ACBS, Loan IQ or similar systems
- Working knowledge of SWIFT, ISO 20022, IBOR transition impacts and lending-related regulatory considerations
- Strong knowledge of the commercial loan lifecycle, including servicing, amendments, accruals, payments, & reporting
- Experience supporting syndicated and bilateral lending operations, including borrower, agent and lender workflows
- Proven skill in requirements elicitation, functional specification writing, gap analysis and change request definition
- Strong stakeholder management, facilitation, negotiation and conflict resolution skills in client-facing environments
- Bachelor’s degree or equivalent combination of education, training and relevant work experience
About Fis
Global leader in financial technology and payment processing services.
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