Front Office Supervisor-Envue/Residence Inn

Weehawken, NJ $25–$27/hour

Envue, an Autograph Collection hotel, is seeking a polished and service-driven Front Desk Supervisor ready to take the next step in their hospitality career. This role is ideal for a strong Guest Service Agent looking to step into leadership or an experienced supervisor who thrives in a fast-paced, upscale environment.

Lead front desk operations during assigned shifts, ensuring seamless guest experiences from arrival to departure

Serve as a visible, hands-on leader — supporting, coaching, and guiding the front desk team in real time

Resolve guest concerns with professionalism, urgency, and a service recovery mindset

Ensure adherence to Marriott brand standards and Autograph Collection service expectations

Support scheduling, shift coverage, and daily operational needs

Monitor guest satisfaction metrics and drive improvements in service delivery

Collaborate with Housekeeping, Engineering, and F&B to ensure overall guest satisfaction

Assist with training, onboarding, and development of front office associates

1–3+ years of front desk or guest services experience in a hotel environment

Prior supervisory experience preferred OR strong readiness to step into a leadership role

Experience with Marriott systems (FOSSE, MARSHA, etc.) strongly preferred

Strong communication, problem-solving, and guest service skills

Professional presence with a passion for delivering elevated guest experiences

Ability to work flexible schedules including nights, weekends, and holidays

Opportunity to grow within a Marriott Autograph Collection property

Exposure to a high-touch, upscale guest environment

Career advancement within a growing hospitality portfolio

Residence Inn by Marriott is seeking a reliable and service-focused Front Desk Supervisor to support daily front office operations. This is a great opportunity for a strong Guest Service Agent ready to grow into a leadership role within a team-oriented, extended-stay environment.

Oversee front desk operations during assigned shifts, ensuring efficient and friendly guest service

Act as the go-to leader on shift — supporting team members and resolving guest issues

Deliver a consistent, welcoming experience aligned with Residence Inn and Marriott standards

Assist with scheduling, coverage, and daily operational coordination

Handle guest concerns and service recovery with professionalism and care

Support training and development of front desk associates

Partner with housekeeping and maintenance to ensure guest needs are met

Monitor guest feedback and identify opportunities for improvement

1–3+ years of hotel front desk or guest service experience

Prior leadership or supervisory experience preferred (or strong readiness to step up)

Marriott system experience is a plus

Strong interpersonal and organizational skills

Team-oriented mindset with a hands-on approach

Flexible availability including weekends and holidays

Stable, team-focused environment with strong guest relationships

Opportunity to grow within the Marriott brand

Supportive leadership and development opportunities