Front Office Receptionist
Skills
About This Role
Overview
- Greet and welcome guests in a professional and friendly manner
- Perform efficient check-in and check-out procedures
- Handle guest reservations, cancellations, and modifications
- Provide accurate information about hotel facilities, services, and local attractions
- Respond to guest inquiries, requests, and complaints promptly and courteously
- Handle cash, billing, and payment transactions accurately
- Maintain and update guest records in the system (PMS)
- Coordinate with housekeeping and other departments to ensure room readiness
- Answer telephone calls and direct them appropriately
- Ensure the front desk area is clean, organized, and presentable at all times
- Upsell hotel rooms, services, and promotions when applicable
- Follow hotel policies, procedures, and service standards
- Ensure guest privacy and confidentiality at all times
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