Front Office Receptionist
Role Overview
As a Front Office Receptionist, you ensure a seamless check-in and check-out process while delivering memorable guest experiences.
The role focuses on spreading the light and warmth of hospitality to every guest.
Key Skills for This Role
Full Job Posting
Role Overview
As a Front Office Receptionist, you ensure a seamless check-in and check-out process while delivering memorable guest experiences.
The role focuses on spreading the light and warmth of hospitality to every guest.
Responsibilities
- Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance.
- Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately.
- Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries.
- Use up-selling techniques to recommend hotel amenities and maximize room and service revenue.
- Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications.
Qualifications
- A passion for spreading the light and warmth of hospitality.
- Acting with integrity and always doing the right thing.
- Inspiring others through leadership.
- A belief that teamwork drives the best outcomes.
- A sense of ownership and accountability.
- A focus on the now, bringing urgency and discipline to every moment.
About Hilton
Hilton is a global hospitality leader that has welcomed more than 3 billion guests worldwide.
Hilton has been recognized on the World's Best Workplaces list by Great Place to Work and Fortune.
Hilton supports team members' career journeys with world-class brands and a commitment to guest experiences.
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