Front Office Manager
Skills
About This Role
- Hotel Apartments
We are seeking a professional and customer-focused Front Office Manager to oversee daily front desk operations and ensure excellent guest/customer service.
The ideal candidate will manage front office staff, coordinate administrative tasks, handle customer inquiries, and maintain a welcoming and efficient environment.
Key Responsibilities
- Supervise and manage front office staff, including receptionists and guest service personnel.
- Ensure smooth day-to-day front desk operations.
- Greet and assist guests, clients, or visitors professionally.
- Handle customer complaints, requests, and escalations efficiently.
- Manage room bookings, reservations, appointments, or check-in/check-out procedures (if applicable).
- Maintain accurate records, reports, and office documentation.
- Coordinate with housekeeping, maintenance, sales, or other departments as needed.
- Monitor staff schedules, attendance, and performance.
- Train new employees on company procedures and customer service standards.
- Ensure compliance with company policies and health & safety regulations.
- Oversee office supplies and front office inventory.
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