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Front Office Manager

Ewaa Hotels
الرياض, KSA
fulltime
Mid-Senior
Yesterday
AdministrationOffice OperationsRecord KeepingSchedulingFacility ManagementBudget Management
Free

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Overview

**EWAA Hotels Group** is seeking an experienced and service-oriented **Front Office Manager** to lead our Front Office operations and ensure an exceptional guest experience across our properties.

Key Responsibilities

  • Manage all Front Office operations, including Reception, Guest Relations, Concierge, and Bell Services.
  • Ensure the highest standards of guest satisfaction and service excellence.
  • Lead, train, coach, and motivate the Front Office team.
  • Monitor daily operations, occupancy levels, and room availability to maximize revenue opportunities.
  • Handle guest concerns professionally and ensure timely resolution.
  • Coordinate closely with Housekeeping, Reservations, Sales, and other departments to maintain seamless operations.
  • Prepare operational reports, analyze performance, and implement continuous improvement initiatives.
  • Ensure compliance with company policies, brand standards, and health & safety regulations.

Requirements

  • Bachelor's degree in Hospitality Management, Business Administration, or a related field.
  • Minimum **5 years of Front Office experience**, including **at least 2 years as a Front Office Manager** in a 4-star or 5-star hotel.
  • Previous experience working within a hotel group or multi-property environment is highly preferred.
  • Strong leadership, communication, and problem-solving skills.
  • Excellent knowledge of hotel operations and guest service standards.
  • Proficiency in Opera PMS or similar hotel management systems.
  • Fluent in English; Arabic is an advantage.
  • Ability to work under pressure and lead high-performing teams.

**Location:** Riyadh, Saudi Arabia

Pay: ﷼3,000.00 - ﷼4,000.00 per month

Application Question(s)

  • What is the expected salary?
  • Do you have experience in the hotel industry?
  • What is your Nationality?
  • What is your current salary?
  • What is the notice period for joining us?
  • This job requires experience certificates. Do you have experience certificates?

Experience

  • Front Office Manager: 4 years (Required)

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