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Front Office Associate

Hilton
Surat, IND
Full-time
Mid
Onsite
Discovered 1 weeks ago

Full Job Posting

Qualifications

  • What It Takes to Make the Stay
  • At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
  • A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
  • In addition, this role requires the following minimum qualifications:
  • Previous experience in a guest service or front office role within the hospitality industry.
  • Strong communication and interpersonal skills, with the ability to handle guest inquiries and complaints professionally.
  • Proficiency in hotel property management systems (PMS) and general front office procedures.
  • Excellent multitasking skills and the ability to remain calm and professional in a fast-paced environment.
  • Proficiency in English; additional languages are a plus.
  • Ability to work flexible hours, including nights, weekends, and holidays.
  • A positive attitude and a genuine passion for providing exceptional guest service.

Responsibilities

  • Here’s what you’ll do during a typical day:
  • Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance
  • Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately
  • Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries
  • Promote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue
  • Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications

Preferred Qualifications

  • Proficiency in English; additional languages are a plus.

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