Front of House Sales Executive

Job Description

Position Overview

Front Of House & Customer Experience

• Welcome all members and guests professionally and warmly
• Manage daily front desk operations and ensure smooth facility flow
• Handle incoming calls, WhatsApp messages, emails, and walk-in enquiries
• Maintain a high standard of presentation and professionalism at reception
• Assist members with bookings, payments, account queries, and general support
• Ensure the facility atmosphere reflects the EMD brand and premium experience
• Handle complaints, concerns, and member feedback professionally and efficiently
• Build strong relationships with members to improve retention and satisfaction

Sales & Membership Growth

• Drive new membership sales through walk-ins, leads, referrals, and outreach
• Conduct facility tours and present memberships confidently and professionally
• Follow up on all enquiries, trial sessions, and prospective leads
• Convert leads into paying members through strong relationship-building and sales skills
• Promote personal training packages, physiotherapy services, and additional revenue streams
• Support corporate membership sales and community partnerships where required
• Maintain accurate lead tracking and sales reporting within the CRM system
• Achieve monthly membership and revenue targets set by management
• Execute upselling and retention strategies to maximise client lifetime value

Administrative & Operational Support

• Manage daily sales reports and front desk reporting
• Support scheduling and coordination of coaches, trainers, and therapists where required
• Ensure accurate member records and payment tracking
• Assist with stock control for front desk and café-related products where applicable
• Work closely with management on promotions, campaigns, and member engagement initiatives
• Support operational improvements and implementation of SOPs across front of house

Experience

• Minimum 2 years of experience in front of house, sales, hospitality, fitness, wellness, or customer service roles
• Previous experience within a gym, fitness studio, wellness facility, hotel, or premium hospitality environment is highly preferred
• Strong sales experience with proven ability to hit targets and convert leads

Skills & Attributes

• Strong communication and interpersonal skills
• Confident, presentable, and highly professional
• Sales-driven mindset with strong closing ability
• Excellent organisational and time management skills
• Ability to work independently and under pressure
• Strong customer service and relationship-building ability
• Comfortable using CRM systems, booking systems, and Microsoft Office
• Positive attitude, high energy, and a proactive approach
• Passion for health, fitness, and wellness is a strong advantage

Package Details

• Position - Front of House Sales Executive

• Location - EMD Fitness

• Salary - AED 5,000 per month
• Commission - Performance-based commission structure linked to membership sales, PT sales, and revenue targets
• Working Hours - 8-hour shifts (morning or evening shift)
• Working Days - 6 days per week
• Start Date - Immediate / As soon as possible

Performance Expectations

• Success in this role will be measured by:
• Monthly membership sales performance
• Lead conversion rate
• Client retention and member satisfaction
• Front of house operational efficiency
• PT and additional service sales performance
• CRM management and reporting accuracy

Application

Job Type: Full-time