Front of House Coordinator (111660-0526)

Informal Queries

• For informal queries, please contact Daniela Pardal, Commercial Recruitment Consultant, at Daniela.Pardal@warwick.ac.uk.
• Warwick Sport is seeking a

Front of House Coordinator

Key Responsibilities

• Deliver outstanding customer service and resolve complex enquiries or complaints.
• Supervise and coordinate Front of House teams, including rota planning and daily briefings.
• Support recruitment, training, and performance development of staff.
• Oversee reception operations, booking systems, cash handling, and membership administration.
• Ensure compliance with health and safety, safeguarding, and data protection policies.
• Maintain accurate records of incidents, maintenance issues, and operational logs.
• Monitor facility usage and contribute to service improvements.
• Manage stock for retail lines and ensure financial procedures are followed.
• Produce reports to support management decision-making and customer engagement initiatives.

About You

• You will have:
• Experience supervising or coordinating a customer service team.
• Background in leisure, sport, or hospitality environments.
• Strong organisational and problem-solving skills with rota planning experience.
• Excellent communication and interpersonal skills.
• Competent in IT systems, membership, booking, or CRM platforms.
• Cash handling and payment reconciliation experience.
• Flexible to work shifts, including weekends and bank holidays.

Desirable

• First Aid at Work qualification.
• Customer service or operational management qualification.
• For details on the experience and skills required, please refer to the job description attached as a PDF below.

About The Department

About The University

106

• th in the world
• and
• 8th in the UK.
• Additionally, 92% of our research is rated
• world-leading
• or
• internationally excellent
• .**
• Find out more about us at warwick.ac.uk/about/.
• World University Ranking 2024, Guardian University Guide 2025

How to Apply

To Apply, Please Follow The Link Below

• Front of House Coordinator \| Uniperms
• We recommend following the below guidance to best support your application:
• Review the Job Description, Person Specification, Job Pack and information listed on the University of Warwick’s advert page.
• Consider all the different types of roles you have had or work that you have done to support your application.
• For the essential criterion, it would be helpful to provide evidence/an example of what you have done that demonstrates that you have the experience, skills or knowledge we are looking for.
• Remember to tell us why you want to work for Warwick Sport. Look at our website to make sure that you understand the range, scope and scale of our work. Explore our context.
• Ask a friend/colleague to review your application and to check that you have provided examples and told the best story of your career to date and your ambitions in this role and the future.

15th June 2026

• What we Offer
• We Provide a Comprehensive Range Of Benefits, Including
• An attractive pension scheme.
• 26 days holiday plus University Christmas closure.
• Generous parental/adoption leave policy.
• Onsite childcare facilities.
• Excellent learning and development opportunities.
• We recognise the importance of a healthy work/life balance and offer access to flexible working arrangements.
• Find out more about our flexible working arrangements.
• We are proud to be a Living Wage employer.

Equality, Diversity, & Inclusion

Safeguarding & DBS

• The University of Warwick is committed to safeguarding and promoting the welfare of all those we work with.
• Roles involving regulated activity are subject to a Disclosure and Barring Service (DBS) check at the appropriate level, in line with the DBS Code of Practice.
• The University will ensure that anyone subject to a barring order does not undertake any work with the barred group (children and/or adults).
• All employees, volunteers, and partners are expected to share our commitment to safeguarding.
• Rehabilitation of Ex-Offenders
• The University will not discriminate against applicants who make a disclosure relating to a conviction.
• Disclosures at application stage are only visible to the DBS team, not to hiring panels.
• This ensures fairness and removes bias from the shortlisting process.

Job Description