Front Desk Supervisor
Role Overview
The Front Desk Supervisor supports daily Front Desk operations and the guest journey at Rosewood Abu Dhabi.
Works with Front Desk, Concierge, Bell, Door, PBX, Reservations, Housekeeping, Engineering, Accounting, and other teams.
Reports to the Front Office leadership team.
Key Skills for This Role
Full Job Posting
Role and team
The Front Desk Supervisor supports daily Front Desk operations and the guest journey at Rosewood Abu Dhabi.
Works with Front Desk, Concierge, Bell, Door, PBX, Reservations, Housekeeping, Engineering, Accounting, and other teams.
Reports to the Front Office leadership team.
Responsibilities
- Supervise check-in, check-out, and daily guest service delivery.
- Resolve guest concerns professionally and support guest satisfaction.
- Lead, train, and guide Front Desk associates.
- Monitor room availability, arrivals, departures, and VIP arrangements.
- Follow cashiering, guest security, and hotel operating standards.
- Coordinate room status and timely service with Housekeeping and other departments.
Candidate requirements
- At least two years of Front Desk experience in a luxury or ultra-luxury property.
- Proficiency with hotel systems and strong administrative skills.
- Clear English communication; additional languages are an advantage.
- Ability to lead and motivate a diverse team, stay organized under pressure, and maintain confidentiality.
Benefits
- Benefits include medical coverage, paid time off, complimentary room nights, learning and development, global career opportunities, and paid parental leave for eligible associates.
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