Front Desk Receptionist

About This Role

Job Summary

We are seeking a reliable and customer-focused Receptionist to handle day-to-day front desk operations. The role involves welcoming clients, receiving and processing diamond/jewellery goods, registering clients, understanding their requirements, updating records in the system, setting delivery timelines, and ensuring smooth handover of completed items. This is a basic yet important client-facing position in a professional diamond laboratory environment.

Key Responsibilities

• Welcome customers and visitors in a polite and professional manner at the reception.
• Receive new goods (diamonds and jewellery) from clients, verify basic details, and log them accurately into the system.
• Understand clients’ requirements by listening carefully and asking relevant questions about their grading or certification needs.
• Register new clients in the system and maintain accurate client records.
• Set realistic timelines for the processing of goods and clearly communicate them to the clients.
• Answer client queries regarding services, status of their items, and general information.
• Track and deliver ready goods to clients upon completion, ensuring all documentation is in order.
• Maintain a clean and organized reception area.
• Perform basic administrative tasks such as answering phone calls, directing inquiries, and supporting the team as needed.
• Ensure all processes follow company security and confidentiality protocols (especially important when handling valuable goods).

Requirements

• High school diploma or equivalent (higher education is a plus).
• 1–3 years of experience in a receptionist, front desk, or client service role (experience in jewellery/diamond trade or similar industry is preferred but not mandatory).
• Excellent communication skills in English & Hindi (spoken and written). Knowledge of Gujarati & Arabic is a strong advantage.
• Basic computer skills — comfortable using office systems for data entry and tracking.
• Polite, patient, and service-oriented personality with good attention to detail.
• Ability to handle multiple tasks calmly in a busy environment.
• Professional appearance and a positive attitude.
• Understanding of basic confidentiality and security practices when dealing with valuable items.

What We Offer

• Competitive salary and benefits as per UAE labor law (including medical insurance).
• Opportunity to work in the diamond and jewellery sector within DMCC.
• Stable, professional work environment with a reputable European brand.

Job Type: Full-time

Work Location: In person