Front Desk Receptionist (Animator)
We are looking for a Front Desk Administrator to join the NASAB team. This role sits at the heart of our space, acting as the first point of contact and the face of NASAB, ensuring every member and guest experiences a warm, professional, and seamless welcome from the moment they walk in.
Skills
About This Role
Overview
We are looking for a Front Desk Administrator to join the NASAB team.
This role sits at the heart of our space, acting as the first point of contact and the face of NASAB, ensuring every member and guest experiences a warm, professional, and seamless welcome from the moment they walk in.
This position is ideal for someone with experience in reception, office administration, reservations, or hospitality (receptionist/hostess), who enjoys working in a dynamic, community-driven environment.
About the Role
The FDA is responsible for front-of-house operations, member support, and daily administrative coordination.
You will play a key role in maintaining a smooth operational flow while helping build a vibrant, welcoming community atmosphere.
Key Responsibilities
- Greet guests and visitors, and manage visitor/guest registration
- Ensure the reception/Animator desk is fully operational at all times
- Support the Community Management team in creating a welcoming, collaborative environment
- Monitor and manage app bookings, guest bookings, and visitor logs daily
- Coordinate communication between operations teams regarding bookings and scheduling
- Organize daily operation sheets and ensure timely updates
- Conduct member orientations and space tours when required
- Provide support for NASAB events and activations when needed
- Manage photography room bookings and equipment rentals (members and non-members)
- Handle cashiering duties for NASAB services when required
- Monitor and update the Nexudus CRM system daily
- Maintain and update SOPs, reception manuals, checklists, and operational documents on SharePoint
- Answer and transfer calls as part of front desk operations
- Provide administrative support to the Operations Manager and Events Coordinator
- Promote NASAB services, events, and community offerings
- Receive packages, manage mail, and coordinate courier services
- Open and close the space daily and complete operational checklists and reports
- Support ongoing updates of NASAB scripts, manuals, and SOPs
Requirements
- Minimum 3 years’ experience in hospitality, reception, reservations, or administrative roles.
- Previous sales experience in hospitality, marketing, or events is an advantage
- Strong verbal and written communication skills
- Excellent organizational and multitasking abilities
- High level of professionalism, integrity, accountability, and empathy
- Comfortable working in an entrepreneurial and community-focused environment
- Strong understanding of service excellence and member experience
- Proficient in Microsoft Word, Excel, and PowerPoint
Job Type: Full-time
- Ability to commute/relocate:
- Dubai: Reliably commute or planning to relocate before starting work (Required)
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