Front Desk Receptionist

Role overview

Responsibilities

• Welcome and assist visitors, customers, and business partners.
• Handle calls, WhatsApp messages, emails, and customer inquiries; provide information about company products and services.
• Coordinate customer requirements with sales, production, and delivery teams; follow up on inquiries, orders, quotations, and deliveries.
• Handle complaints and coordinate resolutions; maintain customer records and communication details.
• Manage reception, courier, and front-office activities; prepare basic documents, quotations, reports, and correspondence.
• Support administration and sales coordination and maintain an organized reception area.

Requirements

• Previous experience in customer service, reception, front office, or administration.
• Excellent spoken and written English and clear, confident telephone communication.
• Professional, welcoming manner; strong customer-handling and interpersonal skills.
• Good knowledge of MS Office, Word, Excel, and email.
• Good organizational and multitasking abilities; communicate effectively with customers from different backgrounds.
• UAE experience is an advantage.

Employment and workplace

• Employment type is full-time.
• Work location is in person.