Front Desk Agent - Part Time | UAE National
Role Overview
The Front Desk Agent provides a welcoming guest experience and supports a smooth, positive stay.
The role handles guest inquiries, check-in and checkout, reservations, and guest records.
Key Skills for This Role
Full Job Posting
Role overview
The Front Desk Agent provides a welcoming guest experience and supports a smooth, positive stay.
The role handles guest inquiries, check-in and checkout, reservations, and guest records.
Guest service
- Deliver efficient, courteous, and prompt service from guest arrival through departure.
- Greet guests by name when known and escort them to their rooms.
- Provide room and hotel familiarization and assist with questions about hotel activities and requests.
- Stay informed about hotel information, local services, operating hours, promotions, events, and attractions.
Front desk operations
- Maintain awareness of daily rates and occupancy levels.
- Handle incidental charges accurately using computerized Front Office systems.
- Process accounts from check-in through checkout and ensure incidental charges are posted correctly.
- Maintain guest privacy and do not disclose guest details.
- Coordinate with other departments to meet guest needs.
Standards and procedures
- Understand hotel policies, procedures, service standards, facilities, and current events.
- Follow organizational environmental, health, and safety standards and procedures.
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