Front Desk Agent / Night Auditor-Spring Hill Suites Houston Rosenberg, Texas

Job description

Job Duties

• - Maintains an inventory of vacancies, reservations and room assignments.
• - Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
• - Knows room locations, types of rooms available, and room rates.
• - Registers arriving guests and assigns rooms.
• - Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
• - Coordinates guest room maintenance work with the engineering and maintenance division.
• - Uses persuasive selling techniques to sell rooms and to promote other services of the hotel.
• - Knows daily activities and meetings taking place in the hotel.
• - Reports any unusual occurrences or requests to the manager or assistant manager.
• - Manages and resolves all guest complaints in a professional and courteous manner.
• - Processes guest check-outs and handles monetary transactions.
• - Maintains customers’ privacy.
• - Maintains a high level of professional appearance and demeanor.
• - Performs other duties as assigned.
• - Performs cleaning duties.

Qualifications

• - High school diploma or equivalent.
• - Previous hotel-related experience preferred but not required.
• - Ability to communicate with public, hotel staff, and management in a professional manner.
• - Knowledge of surrounding areas and local events.
• - Ability to understand and adhere to proper credit, check cashing, and cash handling policies and procedures. Able to properly secure guest information.
• - Ability to learn safety, emergency, and accident prevention policies and procedures.
• - Skilled in the use of front office equipment.
• - Knowledge of proper telephone etiquette.
• - Ability to work a flexible schedule, including weekends and holidays.