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Founding AI Forward Deployed Engineer

RingCentral
Remote, USA
Full-time
Mid
Remote
Discovered 3 weeks ago
pythontypescript

Full Job Posting

Desired Qualifications:

  • Required
  • A strong engineer first. You write and ship production code (Python and/or TypeScript), build and debug API integrations independently, and have owned systems running in production. This is a hands-on-keyboard role.
  • 4+ years in customer-facing technical work where you personally built what was deployed: forward-deployed engineering, solutions architecture with real implementation ownership, or technical consulting.
  • Working depth with LLMs in production: RAG, agent orchestration, evaluation. You've debugged why an agent fails, not just demoed one that works.
  • Communicates across the range: design reviews with engineers, business cases with executives, and difficult conversations with customers when a deployment needs to change course.
  • Thrives with incomplete information, competing priorities, and no one telling you what to do next.
  • Bachelor's degree or equivalent military/work experience.
  • Preferred
  • Voice/telephony depth: SIP, WebRTC, SBCs, or CCaaS/UCaaS platform experience. Voice agents are harder than chat, and this is a voice-first platform.
  • Enterprise-scale agentic AI deployments, voice or digital.
  • Industry depth in healthcare, financial services, retail, or insurance.
  • Familiarity with the competitive conversational AI landscape.
  • Why this role
  • Founding-hire leverage. Everything you build (deployment methodology, eval standards, integration patterns, hiring bar) becomes how the team works. That's rare inside a public company with an existing enterprise base to deploy into.
  • No cold start. You are not hunting for design partners. Strategic customers are already under contract and waiting for exactly this function.
  • Product influence with teeth. Structured, committed feedback loop into Product and Engineering, not a suggestion box.
  • What we offer:
  • Comprehensive medical, dental, vision, disability, life insurance
  • Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits
  • Voluntary supplemental health coverage and life insurance
  • 401K match and ESPP
  • Paid time off and paid sick leave
  • Paid parental and pregnancy leave
  • Family-forming benefits (IVF, Preservation, Adoption etc.)
  • Emergency backup care (Child/Adult/Pets)
  • Employee Assistance Program (EAP) with counseling sessions available 24/7
  • Free legal services that provide legal advice, document creation and estate planning
  • Employee bonus referral program
  • Student loan refinancing assistance
  • Employee 1:1 coaching, perks and discounts program
  • RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success.
  • About RingCentral
  • RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video PhoneTM (MVPTM) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world.
  • RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations for individuals with disabilities during our application and interview process. If you require such accommodations, please click on the following link to learn more about how we can assist you.
  • If you are hired in Colorado, California, Hawaii, Nevada, New York, Maryland, Washington, Connecticut, Rhode Island, the compensation range for this position is between $147,700 and $215,000 for full-time employees, in addition to eligibility for variable pay, equity, and benefits. Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more! The salary may vary depending on your location, skills, and experience.

Qualifications

  • Required
  • A strong engineer first. You write and ship production code (Python and/or TypeScript), build and debug API integrations independently, and have owned systems running in production. This is a hands-on-keyboard role.
  • 4+ years in customer-facing technical work where you personally built what was deployed: forward-deployed engineering, solutions architecture with real implementation ownership, or technical consulting.
  • Working depth with LLMs in production: RAG, agent orchestration, evaluation. You've debugged why an agent fails, not just demoed one that works.
  • Communicates across the range: design reviews with engineers, business cases with executives, and difficult conversations with customers when a deployment needs to change course.
  • Thrives with incomplete information, competing priorities, and no one telling you what to do next.
  • Bachelor's degree or equivalent military/work experience.
  • Preferred
  • Voice/telephony depth: SIP, WebRTC, SBCs, or CCaaS/UCaaS platform experience. Voice agents are harder than chat, and this is a voice-first platform.
  • Enterprise-scale agentic AI deployments, voice or digital.
  • Industry depth in healthcare, financial services, retail, or insurance.
  • Familiarity with the competitive conversational AI landscape.
  • Why this role
  • Founding-hire leverage. Everything you build (deployment methodology, eval standards, integration patterns, hiring bar) becomes how the team works. That's rare inside a public company with an existing enterprise base to deploy into.
  • No cold start. You are not hunting for design partners. Strategic customers are already under contract and waiting for exactly this function.
  • Product influence with teeth. Structured, committed feedback loop into Product and Engineering, not a suggestion box.

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