Forward Deployed Engineer - Intern

Location: Bangalore (in-office) | Duration: [3–6] months, full-time | Reports to: Engineering Manager, Forward Deployed Engineering

Blue Machines AI builds enterprise CX systems for clients in banking, insurance, health insurance and e-commerce — voice agents, workflow automation, and the integrations that tie both into the customer’s existing stack.

Forward Deployed Engineers own live accounts: keeping deployments healthy, root-causing what breaks, and turning interaction data into decisions for both the client and our product team. As an intern, you will work on real accounts from week one, alongside the FDE who owns them.

Map and configure client workflows on the platform — the full journey across voice, backend systems and human handoff, not just a single agent turn

Run root cause analysis on production issues: trace a failed interaction across logs, integration calls and workflow steps down to a specific cause, then write it up so it does not recur

Build and maintain the integrations these workflows run on — REST APIs, webhooks, CRM / ticketing / core system connections — and debug them when auth, payloads or timeouts break

Own account reporting: containment and deflection rates, drop-off points, latency, resolution rates — including the queries and dashboards behind the numbers

Analyse call transcripts and workflow logs at volume to find failure patterns and quantify their impact before proposing a fix

Support UAT and go-lives with scenario testing across the whole workflow, plus defect logging and triage

Document RCAs, runbooks and configuration so an account can be handed over cleanly

Track your work in JIRA and join the daily standup

A BI or analytics tool (Metabase, Looker, Power BI or similar)

Postman, Git