Food & Beverage Training Manager

Overview

• The primary duties and responsibilities of this role are:
• Define and implement the Food & Beverage training strategy, ensuring alignment with Wynn s brand values and Forbes 5-Star service standards.
• Develop and manage structured certification pathways for all F&B roles, including service, bar, wine, mixology, and culinary positions.
• Design engaging, modular training content covering menu knowledge, beverage expertise (wine, spirits, coffee, tea), and advanced selling techniques.
• Lead daily training sessions, service simulations, and tastings to ensure consistency with operational and luxury standards.
• Oversee the F&B training calendar, manage instructor assignments, and coordinate lesson plans for timely program delivery.
• Implement a Train-the-Trainer model and develop Training Champions to reinforce on-the-floor learning and coaching.
• Support restaurant and culinary teams during new service rollouts, menu launches, and key events to ensure flawless execution.
• Assess team performance through practical evaluations, guest feedback, and maintain accurate training records with the LMS.
• Continuously improve training programs using service audits, post-training evaluations, and innovative learning methods (e.g., microlearning, VR/AR).
• Develop and maintain clear Standard Operating Procedures (SOPs) and training guides for all F&B positions.
• Collaborate closely with restaurant managers, chefs, HR, and L&D to align training with business goals and team needs.
• Ensure all training incorporates food safety, HACCP, allergen protocols, and regulatory compliance requirements.
• Integrate Wynn s sustainability goals into training, promoting responsible sourcing, waste reduction, and water stewardship.
• Lead, motivate, and develop the F&B Training team, fostering a culture of excellence, teamwork, and professional conduct.
• Monitor trends in luxury dining and training technology, proactively updating training programs to maintain operational excellence and guest satisfaction.