Food & Beverage Supervisor | Qatar Duty Free

About This Role

General Information

Ref # 2600004D

Location: Qatar-Doha

Job family: Customer Service

Closing Date: 2026-05-14

Description About the Role Qatar Duty Free is hiring for Food and Beverage Supervisor to assist the Management Team in running the restaurant effectively by maintaining high service standards, while enhancing customer experience.

A world of exclusives awaits you at one of the largest duty-free areas in the world, Qatar Duty Free. The award-winning shopping emporium boasts of more than 90 elegant boutiques and affordable retail stores, as well as more than 30 restaurants and cafés covering over 40,000 square meters at the world's best airport, Hamad International Airport.

Job Responsibilities

• Maintain & lead by example to ensure the team demonstrate highest standards of grooming by adhering to the Company's Dress Code Policy.
• Ensure that the assigned area of responsibility reflects highest standards of hygiene & maintenance, by adhering to the Company Food safety, Health & safety procedures, but also by reporting and following up on maintenance issues.
• Provide high level of engagement with the guest by remaining attentive throughout their visit, and ensure that the staff provides a prompt and efficient service to maintain a high standard of customer service.
• Follow the cash handling procedures and ensure the team is trained on billing and processes to avoid cash variances.
• Have a full and comprehensive knowledge of the restaurant menu and share with the team to ensure customers are advised correctly about the specialties offered in the outlet.
• Identify opportunities for improving customer service & communicate to the Restaurant Management Team to enhance the brand image.
• Monitor the service provided against business standards in conjunction with the line manager, by recording and maintaining customer feedback to implement action plans accordingly.
• Monitor daily staff coverage according to trade levels to ensure that the assigned area is efficiently and effectively resourced.
• Monitor daily product quality and availability, and report any issue to the supplying department.
• Identify & create sales activity for the team through the implementation of upselling programs and incentives to support the Management on achieving.
• Monitor all daily wastage and breakage and ensure staff are recording it correctly for data accuracy.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible

Qualification

About You

• Should have at least High School qualifications
• Minimum 3 years of job-related experience
• Has proven records for effectively supervising restaurant operations
• Must have experience in HACCP or FSSC
• Experience in Micros / other softwares for POS is essential.
• Knowledge about stock control & wastage is mandatory.
• Knowledge of international food & beverage is important.
• Good Computer knowledge in Microsoft Officer tools (Word, Excel & Outlook etc.)
• Familiar with KPIs
• Should have excellent written & verbal communication skills as well as strong interpersonal skills.
• Preferably with fine dining experience
• Ideally with experience in supervising a team of at least 10 people.

About Qatar Airways Group Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community

https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&job=2600004D