Country Manager – Food & Beverage | Caffè Nero

About This Role

Country Manager – Food & Beverage | Caffè Nero | Al Tayer Insignia Job Purpose To implement and manage business plans and objectives for all outlets thereby ensuring planned revenues, desired brand image and customer satisfaction.

Essential Roles and Responsibilities Functional Roles and Responsibilities

• Create, develop and implement monthly sales strategies and cost control methods in order to maximize upon promotion opportunities throughout the year.

Assist in developing an analytic and strategic approach to operational, marketing, financial, recruitment plans set out by Department Leadership in collaboration with the Senior Hospitality Operations Manager.

• Develop an environment of openness and trust by providing Staff with opportunities for growth, coaching feedback and team building activities.
• Develop Staffing and Recruitment plans to ensure operational requirements are met.
• Inspire Team to deliver Sales Targets, Hygiene Targets, Customer Experience Targets and other KPIS set out by Department Leadership.
• Drive the business through P&L Management, Budgeting, new opportunities, and risk management.
• Ensure the highest levels of quality are maintained across outlets. Ensure the look and feel of the outlets is consistently applied and are in line with the principal requirements.
• Oversee that the highest levels of customer service, quick turnaround and efficiency of the brand portfolio is implemented with continued compliance to internal and Principal requirements.
• Create monthly store visit calendar and frequently visit all outlets to ensure the highest levels of outlet performance, management, staffing-levels, customer service, back-office management, and cleanliness.
• Monitor compliance of local laws and company policies relating to hospitality/food industry and ensure all outlets within remit adhere and operate to the strict statutory requirements and established health, hygiene and safety policies and standards.
• Adhere to the brand and ATG guidelines in relation to the development and implementation of brand marketing activities to establish and grow the brand within the region.
• Analyze the market and the local consumer tastes and preferences and provide recommendations to the Division Manager in customizing the brand offering to suit local requirements.
• Manage and control all aspects of stock management within designated remit ensuring minimal wastage and stock variance.
• Implement and manage Loss Prevention standards as per company policy and make recommendations to Division Manager for improvements.

People Management Roles and Responsibilities

• Guide, coach and motivate subordinates to enhance performance and produce quality work, and ensure that they are continuously developed for higher level roles.
• Provide leadership and direction to subordinates towards the achievement of goals and objectives.

Job Requirements Education / Certification and Continued Education

• Graduate in any discipline.

Years of Experience

• 6 to 8 years relevant experience, of which 4+ years’ experience in a management role.