Food & Beverage Supervisor | Qatar Duty Free

General Information

Qatar-Doha

About the Role

Job Responsibilities

• Maintain & lead by example to ensure the team demonstrate highest standards of grooming by adhering to the Company's Dress Code Policy.
• Ensure that the assigned area of responsibility reflects highest standards of hygiene & maintenance, by adhering to the Company Food safety, Health & safety procedures, but also by reporting and following up on maintenance issues.
• Provide high level of engagement with the guest by remaining attentive throughout their visit, and ensure that the staff provides a prompt and efficient service to maintain a high standard of customer service.
• Follow the cash handling procedures and ensure the team is trained on billing and processes to avoid cash variances.
• Have a full and comprehensive knowledge of the restaurant menu and share with the team to ensure customers are advised correctly about the specialties offered in the outlet.
• Identify opportunities for improving customer service & communicate to the Restaurant Management Team to enhance the brand image.
• Monitor the service provided against business standards in conjunction with the line manager, by recording and maintaining customer feedback to implement action plans accordingly.
• Monitor daily staff coverage according to trade levels to ensure that the assigned area is efficiently and effectively resourced.
• Monitor daily product quality and availability, and report any issue to the supplying department.
• Identify & create sales activity for the team through the implementation of upselling programs and incentives to support the Management on achieving.
• Monitor all daily wastage and breakage and ensure staff are recording it correctly for data accuracy.
• Be part of an extraordinary story
• Your skills.
• Your imagination.
• Your ambition.
• Here, there are no boundaries to your potential and the impact you can make.
• You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience.
• You have the chance to be a part of our future, and build the life you want while being part of an international community.
• Our best is here and still to come.
• To us, impossible is only a challenge.
• Join us as we dare to achieve what’s never been done before.
• Together, everything is possible

About You

• Should have at least High School qualifications
• Minimum 3 years of job-related experience
• Has proven records for effectively supervising restaurant operations
• Must have experience in HACCP or FSSC
• Experience in Micros / other softwares for POS is essential.
• Knowledge about stock control & wastage is mandatory.
• Knowledge of international food & beverage is important.
• Good Computer knowledge in Microsoft Officer tools (Word, Excel & Outlook etc.)
• Familiar with KPIs
• Should have excellent written & verbal communication skills as well as strong interpersonal skills.
• Preferably with fine dining experience
• Ideally with experience in supervising a team of at least 10 people.

About Qatar Airways Group