Food & Beverage Manager
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About the Role
As Food & Beverage Manager, you will oversee all F&B operations at Basiqat Resort by Mantis, ensuring exceptional guest experiences across restaurants, bars, in-room dining, b.
Key Skills for This Role
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Overview
As Food & Beverage Manager , you will oversee all F&B operations at Basiqat Resort by Mantis , ensuring exceptional guest experiences across restaurants, bars, in-room dining, banqueting, and events.
You will be responsible for delivering consistent service excellence, driving revenue performance, and building a strong service culture aligned with the Mantis ethos.
This role requires a hands-on leader who thrives in a remote resort environment and understands how to create memorable dining experiences that reflect both place and purpose.
F&B Operations Management
- Oversee day-to-day operations across all F&B outlets
- Ensure consistent service standards, product quality, and guest satisfaction
- Coordinate closely with Culinary and Front Office teams for seamless service delivery
- Manage restaurant, bar, in-room dining, and banquet operations
Guest Experience & Service Excellence
- Champion a culture of outstanding service and personalised guest experiences
- Handle guest feedback, resolve issues, and ensure rapid service recovery when needed
- Continuously enhance service delivery through training and operational refinement
- Ensure all guest touchpoints reflect Mantis brand values
Team Leadership & Development
- Recruit, train, and develop a high-performing F&B service team
- Lead daily briefings, coaching sessions, and performance feedback
- Foster a culture of accountability, teamwork, and hospitality excellence
- Support succession planning and talent development within the department
Revenue & Commercial Performance
- Drive outlet profitability through effective cost control and revenue optimisation
- Support menu engineering and pricing strategies in collaboration with Culinary and Finance
- Monitor sales performance, guest spend, and operational KPIs
- Identify opportunities to enhance upselling and cross-selling initiatives
Cost Control & Operational Efficiency
- Manage labour costs, scheduling, and productivity levels
- Monitor stock control, ordering processes, and inventory management
- Minimise waste and ensure efficient operational practices
- Work within budget guidelines while maintaining quality standards
Health, Safety & Compliance
- Ensure full compliance with food safety, hygiene, and HACCP standards
- Maintain operational readiness for audits and inspections
- Enforce safety standards across all service areas
- Ensure adherence to local regulations and Accor policies
Collaboration & Brand Alignment
- Work closely with Culinary, Sales & Marketing, and Events teams
- Support the delivery of special events, activations, and bespoke guest experiences
- Align F&B offerings with the overall resort concept and guest journey
- Contribute to pre-opening planning and operational readiness
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