IT Manager
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About the Role
As IT Manager, you will lead the information technology function at Basiqat Resort by Mantis, ensuring reliable, secure, and efficient IT systems that support both guest exper.
Key Skills for This Role
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Overview
As IT Manager , you will lead the information technology function at Basiqat Resort by Mantis , ensuring reliable, secure, and efficient IT systems that support both guest experience and operational excellence.
You will be responsible for managing all technology infrastructure across the resort, including networks, systems, property management systems, cybersecurity, and end-user support.
This role is critical in a remote resort environment where technology stability directly impacts service delivery and guest satisfaction.
IT Operations & Infrastructure
- Oversee the installation, configuration, and maintenance of all IT systems and infrastructure
- Ensure reliable operation of networks, servers, Wi-Fi, and telecommunications systems
- Manage hardware, software, and IT assets across the resort
- Ensure high system availability and rapid issue resolution
Property Systems & Applications
- Manage hospitality systems including PMS, POS, CRM, and back-office applications
- Ensure seamless integration between operational systems and finance, reservations, and guest services
- Support system upgrades, implementations, and troubleshooting
- Maintain data integrity and system performance
Cybersecurity & Data Protection
- Implement and maintain IT security policies and procedures
- Monitor systems for vulnerabilities and ensure regular security updates
- Ensure compliance with data protection standards and Accor IT policies
- Manage access controls and user permissions
User Support & Service Delivery
- Provide responsive IT support to all resort departments
- Manage helpdesk operations and incident resolution processes
- Train staff on systems, tools, and digital processes
- Ensure smooth onboarding of employees into IT systems
Vendor & Stakeholder Management
- Manage relationships with external IT vendors and service providers
- Oversee procurement of IT equipment and software
- Coordinate with regional and corporate IT teams for standards and compliance
- Ensure cost-effective IT operations and contract management
Project Management & Innovation
- Lead IT-related projects including pre-opening setup and system rollouts
- Support digital transformation initiatives within the resort
- Evaluate and recommend new technologies to enhance guest and operational experience
- Ensure scalability and future-readiness of IT infrastructure
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