Food & Beverage Attendant - Waldorf Astoria Doha Lusail

Overview

• A Food and Beverage Attendant affects every Guest experience with our restaurants, bars, room service, banquets, and in-hotel cafes.
• We always deliver an experience that will exceed our Guests' food, beverage, and culinary expectations.
• What will I be doing?
• As a Food and Beverage Attendant, you will play a key role in ensuring the highest quality standards across our restaurants, bars, banquet facilities, in-hotel cafes, and room service.
• Your primary responsibility will be to deliver exceptional service that consistently exceeds customer expectations.
• Other responsibilities include;
• Provide exceptional customer service to all guests, ensuring a memorable dining experience
• Greet guests warmly, escort them to their tables, and present menus
• Handle guest inquiries, special requests, and dietary needs with professionalism and courtesy
• Take accurate food and beverage orders from guests
• Relay orders to the kitchen and bar efficiently
• Ensure timely and correct delivery of food and beverages to guests
• Set up and maintain clean, organized, and well-presented tables and dining areas
• Clear and reset tables promptly after guests have finished
• Monitor tables and attend to any guest needs promptly
• Prepare and serve beverages, including alcoholic drinks, with adherence to hotel standards and regulations
• Maintain knowledge of the menu, including wine pairings and cocktail ingredients
• Ensure that all food and beverages are served at the correct temperature and presentation
• Address any issues or complaints from guests promptly, seeking assistance from supervisors when necessary
• Work closely with kitchen staff, bartenders, and other attendants to ensure seamless service.
• Participate in team meetings and training sessions as required
• Monitor stock levels of food, beverages, and supplies, and notify management of any shortages
• Assist with inventory management and restocking as needed
• Adhere to health and safety regulations, including proper food handling and hygiene practices
• Follow hotel policies and procedures, including those related to alcohol service and guest privacy
• Promote and upsell food and beverage items to enhance guest experience and increase revenue
• Inform guests of any special offers, menu changes, or upcoming events
• What are we looking for?
• Food and Beverage Attendants serving Hilton brands are always working on behalf of our Guests and working with other Team Members.
• To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
• Friendly, positive, energetic disposition
• Committed to delivering exceptional guest service
• Motivated to learn new skills and techniques
• Smart and tidy, in appearance
• Positive and willing to participate on a team and work with a winning attitude
• Excellent communication skills in the local language
• Flexible, reliable, and responsive to a range of work situations
• Prepared to manage a variety of customer types, inquiries, and complaints
• Knowledge of alcoholic beverages and mixing of drinks
• Previous food hygiene experience
• Electronic ordering systems experience
• Cash handling experience
• What will it be like to work for Hilton?
• The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands.
• Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history.
• Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World’s Best Workplaces.
• We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our

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