Food and Beverage Associate

About This Role

Miral Experiences is a region’s leader in the management and operation of world-class, award-winning immersive attractions and experiences across Abu Dhabi. Our diverse portfolio includes some of the most iconic entertainment and leisure destinations, including Ferrari World Yas Island Abu Dhabi, Yas Waterworld Yas Island Abu Dhabi, Warner Bros. World™ Yas Island Abu Dhabi, SeaWorld Yas Island Abu Dhabi, CLYMB™ Yas Island Abu Dhabi, and TeamLab. Phenomena Abu Dhabi, and CLYMB™ Abu Dhabi, as well as cultural treasures like Qasr Al Watan. We specialize in crafting unique experiences that cater to all tastes and ages, delivering a seamless blend of thrills, joy, and discovery. Our attractions are designed to ignite the imagination and create unforgettable memories for visitors from around the world. Whether you're seeking excitement, relaxation, or cultural enrichment, we offer something for everyone.

Job Summary At Yas Water World Abu Dhabi’s Food and Beverage Associate, you’ll turn guest moments into memories while leveraging your passion for hospitality and culinary expertise. This dynamic role focuses on delivering exceptional dining experiences—from greeting guests to guiding menu choices, ensuring safe and hygienic spaces, and executing upselling techniques to enhance revenue. You’ll uphold Yas’ standards by providing attentive service, managing emergency procedures, adhering to HACCP protocols, and operating POS systems with precision to drive guest satisfaction and operational excellence. Bring 1+ years of F&B experience, exceptional customer service skills, and a proactive attitude to thrive in a fast-paced environment, where clear communication and teamwork create unforgettable connections. Gain hands-on experience in a vibrant setting, continuous training, and growth within a leading leisure facility, all while contributing directly to shaping world-class guest experiences. --- *(Note: This summary captures the core appeal, responsibilities, qualifications, and impact while aligning with the strict 600-character limit for clarity and engagement.)*

Responsibilities

• Deliver the dining experience by providing information to help food and beverage selection
• Present ordered choices ensuring a clean and safe environment
• Display an open body posture, helpful and cheerful attitude while communicating effectively with our guests and fellow Colleagues
• Represent and promote Miral’s Experiences in a positive manner at all times to maintain a professional brand image
• Enforce and adhere to all UAE laws, Health, Safety & Environmental policies, industry and company rules and regulations
• Report any safety concerns or incidents to management to minimize risk and maintain a clean safe and hygienic environment
• Engage each Guest as a unique individual and listen attentively to their requests
• Adhere to all emergency procedures, ensuring Guest safety and participate in emergency drills and evacuations as necessary
• Greet Guests as they arrive in accordance with standard operating procedures set out by the company
• Answer questions regarding the menu and make suggestions regarding food choices by menu location
• Upsell drinks before meals, side orders that complement the main dishes, and suggest non-alcoholic or alcoholic beverages including wine
• Relay food orders to the kitchen and serve courses within sequence as specified by local standard operating procedure
• Conduct all restaurant opening and restaurant closing procedures according to Pre-Set Standard Operating Procedures
• Utilize the correct serving techniques for all types of food and beverages offered on the menu in a specific location
• Introduce the waiter/waitress to guests when designated as a host
• Deal with guest complaints courteously, efficiently, and according to company policy and apply guest recovery solutions
• Service tables in the restaurant area ensuring a clean and presentable environment for our guests
• Ensure condiment stands are kept fully stocked and replenished as required
• Clean regularly equipment, machinery, and dispensers in accordance with outlet checklists and standard operating procedures
• Sweep/mop floors in the outlet as required in accordance with standard operating procedures
• Collect stock from the Warehouse and deliver to the outlet as required by team leader, supervisor, or manager
• Actively interact with guests and encourage them to view the restaurant menu, enticing them with offers or promotions
• Seat guests at the table and provide them with a menu and information about the style of service
• Manage the waiting list should the restaurant become full to capacity
• Maintain a safe and clean working environment by complying with company rules and HACCP procedures
• Attend and pass all legally required food safety courses (e.g., Essential Food Safety Training/EFST)
• Manage lost & found items adhering to company’s lost & found policy
• Uphold integrity by adhering to proper wristbands handling, cash handling, and point of sales procedures
• Operate cash register (POS System) in accordance with Standard Operating Procedures
• Keep the register area neat and stocked with necessary supplies as set out in the standard operating procedures
• Be responsible for the cash float throughout your shift and ensure it balances correctly at the conclusion of the shift
• Be responsible for remitting the daily sales to cash control as set out in the standard operating procedures
• Adhere to company’s overage & shortage policy as set out in the standard operating procedures
• Use machinery, equipment, or dangerous substances in accordance with training and instruction received
• Assist in other areas of the outlet, such as cleaning-up, shelf stocking, or keeping items displayed in an orderly manner
• Participate fully in all training and continual assessment projects held by the food and beverage department
• Perform any additional tasks or duties assigned by the management team

Qualifications

• High School Diploma
• Minimum 1 year food and beverage experience
• Minimum 2 years food and beverage experience
• Create Smiles
• Share What You Know
• Deliver Excellence
• Work as One