Food and Beverage Associate

Overview

Job Summary

Guest Engagement & Service

• Greet guests warmly upon arrival and provide personalized service aligned with Farah’s standards, ensuring a welcoming and memorable experience.
• Actively listen to guest preferences and offer tailored recommendations for food, beverages, and complementary items to enhance their dining journey.
• Manage reservations and waiting lists efficiently to optimize table turnover while maintaining guest satisfaction.
• Address guest complaints with professionalism, applying recovery solutions promptly to resolve issues and uphold Farah’s reputation.

Operational Excellence

• Relay orders accurately to the kitchen and serve courses in the correct sequence, adhering to local standard operating procedures.
• Conduct opening and closing procedures meticulously, ensuring all equipment, dispensers, and dining areas meet hygiene and presentation standards.
• Stock and replenish condiment stations, clean machinery, and maintain a tidy workspace in compliance with HACCP and company protocols.
• Operate POS systems with precision, managing cash floats, sales reconciliation, and adherence to overage/shortage policies.

Team Collaboration & Training

• Assist in cross-functional tasks such as inventory management, stock replenishment, and maintaining an orderly outlet environment.
• Participate in all training programs and assessments to continuously develop skills in food safety, service techniques, and Farah’s strategic initiatives.
• Support colleagues by embodying Farah’s values—creating smiles, sharing knowledge, and working as one—to foster a cohesive and high-performing team.

Safety & Compliance

• Uphold all UAE laws, health, safety, and environmental policies, reporting incidents or concerns to management to ensure a secure workplace.
• Adhere to emergency procedures, including evacuations and drills, to prioritize guest and colleague safety at all times.
• Handle cash, wristbands, and POS transactions with integrity, following company protocols to prevent discrepancies and ensure operational success.

Essential

• High School Diploma or equivalent qualification.
• Minimum 1 year of experience in food and beverage service, with proficiency in customer service and cash handling.
• Essential Food Safety Training certification (e.g., EFST).
• Strong communication skills, attention to detail, and a proactive, team-oriented attitude.
• Ability to upsell products and suggest complementary items to enhance guest experience and revenue.
• Commitment to learning and following instructions to maintain high service standards.

Desirable

• Bachelor’s Degree or Higher Diploma in Hospitality, Culinary Arts, or related field.
• 1+ year of experience as a waiter/waitress in a 4-star hotel or upscale dining environment.
• Minimum 2 years of food and beverage experience for advanced roles.
• Bilingual proficiency in Arabic (preferred) to cater to diverse guest needs.
• Banquet service training or experience in high-volume dining settings.

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