Fnb Associate
About the Role
As a Trainee - Operations / Front Office / Service, you’re not just gaining hands-on experience in the day-to-day operations of a hotel – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Full Job Posting
Qualifications
- At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
- A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
- In addition, this role requires the following minimum qualifications:
- Strong interest in building a career in hotel operations, front office, or guest service.
- Excellent communication and interpersonal skills with a guest-focused approach.
- Willingness to learn, adapt, and take on new responsibilities in a fast-paced environment.
- Proficiency in English; additional languages are a plus.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Basic computer skills and familiarity with property management systems (PMS) are preferred.
Responsibilities
- Here’s what you’ll do during a typical day:
- Guest Service Support: Assist with guest check-ins/outs and respond to inquiries to ensure a smooth experience. Support service teams in delivering timely and courteous guest interactions.
- Operational Exposure: Rotate across departments (front office, housekeeping, guest services) to gain hands-on experience. Help with room allocations, guest requests, and daily operational tasks.
- Learning & Development: Participate in training and shadowing to understand hotel operations and service standards. Learn to troubleshoot guest issues and support resolution efforts.
- Team Collaboration: Work with various departments to ensure seamless communication and service delivery. Assist with group check-ins and event coordination as needed.
- Problem Solving & Adaptability: Observe and learn to manage guest complaints and operational challenges. Adapt to different roles and responsibilities throughout the training period.
- Administrative Tasks: Support with updating guest records, processing payments, and compiling reports. Learn to use hotel PMS and other operational tools.
Preferred Qualifications
- Proficiency in English; additional languages are a plus.
- Basic computer skills and familiarity with property management systems (PMS) are preferred.
About Hilton
Hilton is a global hospitality company that manages, franchises and leases hotels and resorts across a portfolio of brands.
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