Floor Supervisor - Pierre Hermé

Job Purpose

Responsibilities

• Participate in the restaurant's opening and closing procedures, ensuring adherence to norms and guidelines. Check merchandise and displays daily to maintain brand standards.
• Support others by conducting monthly inventory tasks for all brand equipment, following established procedures.
• Follow a range of mandatory procedures to ensure proper uniform and personal hygiene cleanliness at all times, for oneself and others.
• Participate in achieving the organization’s goals, meeting the brand's set targets, and ensuring proper implementation of the Standard Operating Procedures (SOP).
• Greet customers upon their arrival, present them with the menu, assist in their selection, and visit their table to ensure satisfaction.
• Carry out various customer service activities, including handling customer bills, cases, and inquiries that are more complex or outside the norm.
• Carry out functional supervisory duties, including delegating tasks, establishing deadlines, overseeing results and quality, providing training, and communicating team requests to higher management.
• Oversee the work of all staff members and closely monitor adherence to the brand's prescribed preparation techniques.

Qualifications

• Fluency in English
• Fluency in Arabic is a plus
• Proficiency in MS Office
• Food Safety - Level two
• Technical degree in Hospitality Management, or a related field
• Three to five years of experience in F&B operations, or a similar role
• ** AZADEA is committed to equal employment opportunity for all individuals regardless of race, color, religion, gender, age, marital status, disability, or any other classification.*
• *We aim to give our candidates the best experience possible. But due to the amount of applicants applying, we will only get in touch if you have been shortlisted for the role.*