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Floor Manager

Esther’s Cajun Cafe & Soulfood
Houston, USA
Part-time
Mid
Onsite
Discovered 1 months ago

Full Job Posting

  • Assist overseeing daily front-of-house operations during service.
  • Lead and support servers, bartenders, hosts, bussers, and support staff.
  • Ensure guests receive exceptional hospitality and timely service.
  • Handle guest concerns professionally and resolve issues efficiently.
  • Monitor floor flow, table turns, wait times, and overall guest experience.
  • Assist with staff scheduling, shift coverage, and labor management.
  • Conduct pre-shift meetings and communicate daily goals, specials, and expectations.
  • Ensure staff maintain professional appearance, punctuality, and service standards.
  • Support training and development of front-of-house team members.
  • Coordinate with kitchen and bar teams to maintain smooth operations.
  • Monitor cleanliness, ambiance, music levels, lighting, and overall presentation of the venue.
  • Assist management with inventory, opening/closing procedures, and operational reports.
  • Enforce company policies, safety standards, and TABC compliance.
  • Maintain a visible leadership presence on the floor throughout service.
  • Previous restaurant or nightlife management experience preferred.
  • Strong leadership and conflict-resolution skills.
  • Excellent communication and organizational abilities.
  • Ability to multitask and remain calm under pressure.
  • Experience working in high-volume hospitality environments preferred.
  • Flexible schedule including nights, weekends, and holidays.
  • Professional appearance and strong guest service mindset required.
  • Natural leader with a positive attitude.
  • Strong attention to detail and sense of urgency.
  • Guest-focused and team-oriented.
  • Confident managing fast-paced service environments.
  • Passionate about hospitality, culture, and elevated experiences.

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