Fixed L1 Technical Support Advisor
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Education & Technical Qualifications
- Engineering degree in telecommunications
- ITIL or PRINCE2 certifications are preferable
- Alcatel NRS1 or NRS2 certifications or Cisco Equivalent certifications
Knowledge and Experience
Minimum 5 Years of relevant experience in Fixed Operations with telecom Vendors /Operator, with strong follow-up skills and an ability to organize applicable department timelines and follow up with internal and external customer needs
Knowledge to create training material and troubleshooting guide based on the use case scenarios with good email writing skills and understand technical resolutions & RCA’s when it comes to customer communication
About Vodafone Qatar
Qatari public telecommunications operator providing mobile, fixed broadband, IoT, and ICT managed services to consumers and businesses.
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