oracle
First Line IT Support Analyst
Co-op External Career Section
GBR
Mid
Onsite
Discovered 5 days ago
Full Job Posting
What you’ll do
- Respond to incoming calls and emails from Nisa retailers
- Investigate and troubleshoot technical issues to identify root causes
- Apply first line fixes and follow established support processes
- Escalate unresolved issues to specialist IT colleagues when needed
- Accurately record and maintain all incident details within the service desk system
- Communicate updates clearly with customers and colleagues
- Build your knowledge of the systems and applications used across the business
What you’ll bring
- We’re committed to making our roles as accessible as possible, so we only ask for the minimum criteria. To thrive here, you’ll need to bring:
- Experience delivering excellent customer service
- Strong communication and relationship-building skills
- A general interest in technology and IT systems
- A logical and methodical approach to problem-solving
- The ability to stay organised and manage multiple priorities
- A positive attitude and willingness to learn new skills
- Why Co-op?
- At Co-op, we’re owned by our members. And because we’re owned by you, we can do right by you. So when you join us, you’re not just taking a job, you’re joining a movement. We’re an organisation that puts people and communities first, and we’re powered by purpose. We want this to be a place where you can thrive, so you’ll also receive:
- An annual bonus scheme (based on personal and business performance)
- 28 days holiday (pro-rata) plus bank holidays
- A pension with up to 10% employer contributions
- 30% discount on Co-op products and 10% off other brands
- Stream – early access to a percentage of your pay as you earn it
- Virtual healthcare including GP appointments, mental health support, nutrition and fitness advice
- 24/7 colleague support service
- Training and support for your development and career progression
- Cycle-to-work scheme
- A place you’ll belong
- We’re building diverse teams that reflect the communities we serve. We welcome applications from everyone, and our support centre is an inclusive environment where all our colleagues can thrive.
- If you have a disability, we’ll make reasonable adjustments to support you through the recruitment process. We’re also proud to be part of the Disability Confident scheme - if you’re disabled and you meet the minimum criteria for this job, we’ll guarantee you an interview.
- Learn more about our recruitment process at https://jobs.coop.co.uk/apply-process
- Explore our commitments to diversity, inclusion and wellbeing at https://jobs.coop.co.uk/diversity-inclusion-wellbeing
- As part of your application, you'll need to complete an online assessment. This assessment typically takes up to 50 minutes. If you're a current Co-op colleague, this does not need to be completed.
Preferred Qualifications
- An annual bonus scheme (based on personal and business performance)
About Co-op External Career Section
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