Finance Officer - Payment Solutions (UAE National Only)

Job Description

Accountabilities

• Support the daily operation and ongoing optimization of the airline’s payment infrastructure, ensuring efficiency, security, and scalability.
• Monitor and troubleshoot system performance, transaction flows, and error rates, proactively resolving issues to minimize payment disruptions.
• Assist in the integration of new payment technologies, including digital wallets, alternative payment methods, and real-time payments, to enhance customer experience and revenue opportunities.
• Work closely with IT and third-party vendors to conduct system testing, upgrades, and enhancements to maintain high availability and optimal processing speeds.
• Support the implementation of fraud detection tools and chargeback management systems to improve security and protect against financial losses.
• Document system configurations, workflows, and processes to ensure operational continuity and compliance with industry standards.
• Act as a primary point of contact for payment service providers, banks, and financial institutions, assisting in contract negotiations and service level agreement (SLA) monitoring.
• Evaluate vendor performance through regular analysis of authorization rates, processing fees, and service quality, ensuring alignment with business objectives.
• Support reconciliation processes by identifying and investigating discrepancies in payment settlements, refunds, and chargeback disputes.
• Use data visualization tools (Excel, Power BI) to create reports and dashboards that highlight payment performance metrics and areas for improvement.
• Conduct benchmarking analysis against industry best practices and competitor payment trends to recommend enhancements to payment strategies.
• Assist in forecasting payment transaction volumes and financial impacts to support budgeting and financial planning activities. Regulatory Compliance & Risk Management
• Stay updated on regulatory changes in payment processing, data privacy, and consumer protection laws.

Education

• Bachelor’s degree in finance, Business Administration, Information Technology, or a related field.

Experience

• 3+ years in payment solutions, financial services, or e-commerce with experience in data analysis, system support, or vendor management.

Technical Skills

• Basic knowledge of payment gateways, merchant accounts, and alternative payment methods.
• Proficiency in Microsoft Office (Excel, PowerPoint, Power BI) for data analysis and reporting. Familiarity with Databricks databases is preferred.
• Strong analytical and problem-solving abilities.
• Excellent communication and stakeholder management skills.
• Ability to manage multiple priorities in a fast-paced environment.

Additional Information

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