Finance Officer - Payment Solutions

Overview

Accountabilities

• Support the daily operation and ongoing optimization of the airline s payment infrastructure, ensuring efficiency, security, and scalability.
• Monitor and troubleshoot system performance, transaction flows, and error rates, proactively resolving issues to minimize payment disruptions.
• Assist in the integration of new payment technologies, including digital wallets, alternative payment methods, and real-time payments, to enhance customer experience and revenue opportunities.
• Work closely with IT and third-party vendors to conduct system testing, upgrades, and enhancements to maintain high availability and optimal processing speeds.
• Support the implementation of fraud detection tools and chargeback management systems to improve security and protect against financial losses.
• Document system configurations, workflows, and processes to ensure operational continuity and compliance with industry standards.
• Act as a primary point of contact for payment service providers, banks, and financial institutions, assisting in contract negotiations and service level agreement (SLA) monitoring.
• Evaluate vendor performance through regular analysis of authorization rates, processing fees, and service quality, ensuring alignment with business objectives.
• Support reconciliation processes by identifying and investigating discrepancies in payment settlements, refunds, and chargeback disputes.
• Use data visualization tools (Excel, Power BI) to create reports and dashboards that highlight payment performance metrics and areas for improvement.
• Conduct benchmarking analysis against industry best practices and competitor payment trends to recommend enhancements to payment strategies.
• Assist in forecasting payment transaction volumes and financial impacts to support budgeting and financial planning activities.

Regulatory Compliance & Risk Management

• Stay updated on regulatory changes in payment processing, data privacy, and consumer protection laws.