File Handler Pre Litigated Complex

Key Accountabilities

Experience, Skills and Qualifications

• Experience of handling Credit Hire files with evidence of managing own case load •Education - at least 5 GCSEs or equivalent are essential and a degree / LPC is preferable •Ability to use own initiative •Ability to plan and prioritise workloads •Excellent listening and verbal communication skills •Good telephone negotiation skills •Ability to follow work processes and keep to Strategy •Ability to recognise when sensitivity and tact are required •Ability to make decisions •Ability to remain calm under pressure •Good IT skills including Word, Outlook, and experience of a Case Management System preferred •Adhere to the Keoghs Values Desirable: • Experience of handling PI claims • Knowledge of how to handle cases where indemnity may be an issue
• Values
• Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our values are at the heart of everything we do;
• Keoghs values
• We are connected
• We are Dynamic
• We are Innovative
• We succeed together

Benefits

• 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
• Simply Health Care Cash Plan
• WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
• Death In Service – after 1 years’ service
• Pension Contribution based 5% Employee / 3% Employer
• Cycle to Work Scheme*
• Tech Scheme*
• Season Ticket Loan*
• Gym Flex*
• Access to Online Discount Sites
• Discounted Gourmet Society Membership
• Discounted Tickets for Merlin Attractions nationwide
• Discounts at local retail outlets
• *after successfully completing probation