Field Services Technician - Robotics startup

Perform troubleshooting, preventative maintenance, and repairs on deployed robotic systems.

Travel to customer sites to diagnose issues, complete repairs, and return robots to service as quickly as possible.

Execute installations, upgrades, retrofits, and hardware improvements across the fleet.

Perform basic network and connectivity troubleshooting to bring offline or degraded units back online.

Manage a field parts kit and on-site spares — receive shipments, track usage, and coordinate replenishment with the inventory team.

Monitor fleet health and proactively identify opportunities to improve reliability and uptime.

Document field issues thoroughly and provide actionable feedback to mechanical, electrical, and software engineering teams.

Assist with testing prototypes, validating design improvements, and installing new hardware revisions.

Support root cause investigations and continuous improvement efforts across the fleet.

Build trusted working relationships with customer operators during site visits.

Create and improve service documentation, work instructions, and troubleshooting guides.

Ensure customer-impacting issues are tracked and resolved in a timely manner, coordinating customer-facing communications with the Customer Success team.

Train operators on basic robot operation and maintenance best practices.

Represent Glacier professionally during customer interactions and help build long-term customer relationships.

Help improve field service processes, tooling, and documentation as Glacier scales.

Take ownership of ambiguous technical problems and drive them through resolution.

Participate in an on-call rotation and support occasional nights, weekends, and off-hours work during deployments or critical customer issues.

Associate's or Bachelor's degree in Engineering, Engineering Technology, Aviation Maintenance, Industrial Maintenance, Mechatronics, Automotive Service or Maintenance, or 4+ years of equivalent hands-on experience

2+ years troubleshooting electromechanical equipment in the field

Strong mechanical and electrical troubleshooting skills

Comfortable using hand tools, multimeters, and diagnostic equipment

Experience reading mechanical drawings and electrical schematics

Basic network and connectivity troubleshooting (routers/modems, cellular, checking whether a device is online)

Excellent documentation and communication skills

Comfortable working independently with minimal supervision

Willingness to travel up to 75%, primarily across the East Coast and Midwest, including periodic domestic flights across the US.

Valid driver's license, clean driving record, and reliable transportation for regional site visits

Comfortable working in recycling facilities and industrial environments

Experience supporting robotics, industrial automation, manufacturing equipment, or heavy machinery

Familiarity with Linux, networking, or basic scripting for troubleshooting

Experience with ticketing or documentation systems (e.g., Jira, Confluence) or a CMMS

Lockout/tagout, OSHA 10/30, or forklift certification

Startup experience

Mission-Driven Work, help deploy technology that keeps recyclable materials out of landfills.

Own Customer Impact, you'll be the face of Glacier in the field, ensuring customers get the most from our robots.

Hands-On Technical Work , every week brings new mechanical, electrical, and software challenges to solve.

Fast-Paced Growth , help scale one of the fastest-growing robotics fleets in the recycling industry.

The base compensation range for this role is $60,000–$80,000. In addition to cash compensation, Glacier also offers competitive equity compensation and benefits.

The final compensation for this role will depend on many individualized factors, including job-related skills and knowledge, experience level, interview performance, and other factors.

If you're excited about solving hands-on technical problems, traveling to customer sites, and becoming the expert customers rely on to keep Glacier's robots running, we'd love to hear from you.

Glacier is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic. All applicants must be legally authorized to work in the United States.