Field Services Engineer- Laboratory Diagnostics
Key Skills for This Role
Full Job Posting
Client overview
The client is an established healthcare and laboratory solutions company in the UAE that partners with hospitals and laboratories across the country.
The service team is growing in Abu Dhabi and seeks a technically skilled, customer-focused Field Service Engineer.
Key responsibilities
- Install, set up and commission laboratory instruments at customer sites.
- Plan and carry out routine maintenance, respond to breakdowns and attend urgent service calls.
- Diagnose and fix hardware, software and system-connectivity issues.
- Train laboratory staff on instrument care and basic troubleshooting.
- Keep systems up to date with software and hardware improvements; accurately log service work and keep customers informed.
- Plan spare-parts needs, use remote and digital tools for proactive customer support, and share technical insight with the commercial team.
Key requirements
- Bachelor’s degree in Biomedical, Electronics or Electrical Engineering.
- 3 to 5 years of field-service experience with laboratory or diagnostic equipment.
- Hands-on experience with histology or pathology laboratory equipment, such as staining systems.
- Experience with digital pathology or imaging systems is a strong plus; exposure to chemistry or immunology is an advantage.
- Comfortable with digital tools, remote support platforms and AI.
- Excellent English and a confident, professional manner with customers.
- Based in Abu Dhabi or able to relocate quickly, with a valid UAE driving licence.
- Takes ownership, learns fast and stays calm under pressure.
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