Field Service Technician - Saudi
Skills
About This Role
System Maintenance & Repair
Perform Level 1 and Level 2 maintenance, troubleshooting, and repair of Cargo Vehicle Inspection (CVI) systems and subsystems, including mechanical, electrical, and software components, as directed by the Field Service Engineer (FSE).
Technical Diagnostics & Fault Resolution
Identify, isolate, and resolve technical issues across CVI systems, ensuring minimal downtime and optimal system performance.
This includes both proactive and reactive maintenance tasks.
Technical Communication & Escalation
Provide clear and concise oral and written reports to escalate complex technical issues (Level 3) to engineering teams or site engineers, ensuring accurate and timely resolution.
Installation Support
Assist installation teams during system deployment phases, including setup, configuration, and initial testing of CVI systems.
Documentation & Reporting
Complete all required technical documentation, including service daily and weekly reports, system logs.
Accurately input service data into internal databases and reporting tools.
Compliance & Safety
Adhere to all company, customer, and regulatory safety standards and protocols while working on-site.
Qualifications
Worked in field service or maintenance/repair of a range of products Ability to work on their own in harsh and remote environments Ability to work as part of a team Operating power tools Use of hand tools Experience gained within an electrical or mechanical discipline Previous experience of Field Service Delivery would be advantageous but full training would be provided for the right candidate. IPAF Manlift training is an advantage Arabic
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