Field Service Engineer
Skills
About This Role
Key Responsibilities
- include:
- Technical: Maintains all models specific to a modality in the assigned area.
- Electronic/Mechanical: Total system level troubleshooting on complex multi-symptom problems.
- Customer satisfaction: Daily interface with doctors and technicians on equipment status issues. Acts to ensure satisfaction to primary customers.
- Assists in Account Sales visits; helps train others where necessary; identify Sales opportunities and communicate to account team.
- Business growth: Assists in the growth and direction of business in his/her geographic area.
- Productivity: Responsible for Warranty and PMS contract cost control.
- Administration: Responsibly completes all administration tasks on time. Ensures timely completion of FMIs and PMS inspections documentation for assigned accounts.
- Insspan>tallation: Plays a leading role in complex and multifunctional rooms. Shares best practices. M/span>aintain effective quality systems and programs compliant with ISO 9001 standard, according to the GE Service Quality Policy Statement.
- Strong Customer skills, deals tactfully and effectively with differences of opinion, influences rather than directs.
- Ability to do Installation/PM/FMI/Corrective of trained products.
- Should be able to fix issue with effective documentation/tools usage and with online expert support.
- Focus on customer impact and aim to fix issues in 1st visit effectively.
- Basic customer relationship skill.
- On Call allowance per customer contract needs.
- Care on material consumption and works to address root cause issue/minimize cost with LLFRU usage.
- Use applicable digital tools that supports productivity initiatives, eg Smart PM, proactive (onwatch) alerts.
- Discuss with support engineers for alternate cost-effective solutions.
- Show consistent positive approach to customers, ensure customer has awareness and well perception of GE high quality service.
- Ospan>pen to learn and improve.
- Use applicable digital platforms efficiently.
- Ensure connectivity of responsible systems.
- Perform all QA / EHS trainings on time.
- Care on SR quality, PM checklists.
- Support Service Sales with contract renewals/ option & upgrade opportunities/ hbs - contract conversions, etc.
- Support Sales teams with new equipment sales opportunities / opportunities of EOSL system.
- Support Modality Sales / Service Sales teams with technical information as needed.
Q
- uality Specific Goals:
- Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.
- Complete all planned Quality & Compliance training within the defined deadlines.
- Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization.
- Identify and report any personal quality or compliance concerns immediately to the Quality Organization.
- Ensure timely dispatch closure.
- Ensure completion of all field modifications instructions (FMI s) within prescribed timeframe.
- Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible.
Q
- ualifications/Requirements:
- Qualified to Degree level, Bachelors degree Electrical & Electronics Engineering or Biomedical Engineering.
- Technical analytical skills.
- Minimum 2 years Field Services experience.
- Comprehensive knowledge of a specific modality or multi-modalities. Minimum one competent modality is a plus (MRI, CT, PET/CT, Nuclear, Xray, USG, LCS and Angiography).
- Sought by others for guidance and advice.
- Proficiency in English.
- High work standards and quality.
- Plans and organizes work effectively.
- Readiness to travel within Turkey & abroad for training & business purposes.
D
- esired Characteristics:
- Excellent communications, listening and interpersonal skills.
- Ability to work independently with minimum direction.
- Initiative and motivation.
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