Field Service Technician - Saudi

About This Role

Overview Rapiscan Systems is a global leader in detection technology, providing advanced cargo and vehicle inspection solutions for ports, borders, military installations, high-risk facilities, and security checkpoints. Our systems support customers worldwide in combating terrorism, drug smuggling, illegal immigration, and trade fraud. Using low-, medium-, and high-energy X-ray technologies, our solutions are engineered for reliability, performance, and operator satisfaction through innovative design and imaging excellence.

Position Overview We are seeking skilled and motivated Field Service Technicians (FSTs) to join our team in Qiddiya City, Saudi Arabia. In this role, you will deliver Level 1 and Level 2 field technical support for advanced cargo and vehicle inspection systems. You will be responsible for diagnosing, maintaining, and repairing complex X-ray scanning equipment, while supporting the daily activities of Level 3 Field Service Engineers (FSEs).

Responsibilities

• System Maintenance & Repair Perform Level 1 and Level 2 maintenance, troubleshooting, and repair of Cargo Vehicle Inspection (CVI) systems and subsystems, including mechanical, electrical, and software components, as directed by the Field Service Engineer (FSE).
• Technical Diagnostics & Fault Resolution Identify, isolate, and resolve technical issues across CVI systems, ensuring minimal downtime and optimal system performance. This includes both proactive and reactive maintenance tasks.
• Technical Communication & Escalation Provide clear and concise oral and written reports to escalate complex technical issues (Level 3) to engineering teams or site engineers, ensuring accurate and timely resolution.
• Installation Support Assist installation teams during system deployment phases, including setup, configuration, and initial testing of CVI systems.
• Documentation & Reporting Complete all required technical documentation, including service daily and weekly reports, system logs. Accurately input service data into internal databases and reporting tools.
• Compliance & Safety Adhere to all company, customer, and regulatory safety standards and protocols while working on-site.

Qualifications

• Worked in field service or maintenance/repair of a range of products
• Ability to work on their own in harsh and remote environments
• Ability to work as part of a team
• Operating power tools
• Use of hand tools
• Experience gained within an electrical or mechanical discipline
• Previous experience of Field Service Delivery would be advantageous but full training would be provided for the right candidate.
• IPAF Manlift training is an advantage
• Arabic speaking is an advantage
• Engineering Degree- Preferable