greenhouse
Field Service Technician Level III (PIT)
Industrial Electric Manufacturing
Pennsylvania, USA
Junior · 2+ years experience
Onsite
Discovered 2 weeks ago
Communication
Key Skills for This Role
Communication
Full Job Posting
EDUCATION AND EXPERIENCE
- Associate degree, vocational training, military experience, or equivalent experience in power distribution systems, including switchgear, UPS systems, generators, PDUs, or related equipment commissioning activities preferred.
- Minimum of 3+ years of related electrical, mechanical, technical, manufacturing, construction, commissioning, or field service experience preferred.
- Minimum of 2+ years of experience supporting switchgear start-up, commissioning, troubleshooting, repair, or related field service activities preferred.
- Demonstrated ability to independently troubleshoot and resolve complex electrical, mechanical, power distribution, or commissioning-related issues in the field.
- Ability to read and interpret electrical wiring diagrams, schematics, work instructions, technical drawings, and service documentation.
- Strong diagnostic, problem-solving, and troubleshooting skills required.
- Ability to safely use hand tools, power tools, and electrical testing equipment.
- Working knowledge of electrical safety practices, PPE requirements, and safe work procedures.
- Good verbal and written communication skills, including the ability to provide clear technical updates to customers, contractors, Project Managers, Field Service leadership, and internal support teams.
- Ability to work independently with limited supervision and escalate critical issues appropriately.
- Strong organizational skills with the ability to accurately document service activities, root cause analysis, corrective actions, parts usage, and follow-up items.
- Ability to provide technical guidance, mentoring, or on-the-job training to Level I and Level II technicians as needed.
- PHYSICAL/MENTAL/ENVIRONMENTAL:
- Physical Demands:
- Activities: Sitting – 20% Walking/Standing – 80%
- Lifting: Must be able to bend, lift, and carry equipment and materials up to 50lbs.
- Vision: Long periods of close work on technical equipment, drawings, and computer screens.
- Travel: (up to 75%) required to IEM regional field offices and vendor sites.
- Mental Demands: Ability to interpret technical information, analyze issues, prioritize multiple tasks, solve problems in the field, and make sound decisions in a fast-paced service environment.
- Environment: Climate-controlled office and warehouse environments, with occasional exposure to customer job sites as needed.
- Why Join IEM
- At IEM, you’ll join a team that powers some of the world’s most ambitious projects. We’re engineers, makers, and problem-solvers who thrive on tackling complex challenges and delivering solutions that keep industries moving forward. If you’re driven, collaborative, and ready to make an impact, we’d love to hear from you. Your creativity and passion can help us achieve great things—come be part of the journey.
- Learn more about IEM at https://www.iemfg.com
- We offer comprehensive and competitive benefits package designed to support our employees' well-being, growth, and long-term success. View a snapshot of our benefits at https://www.iemfg.com/careers
- Recruiting Scams
- Beware of recruiting scams. IEM never charges candidates fees, and all recruiter emails come from an @iemfg.com address. If you suspect fraudulent activity, do not share personal information and report it to us at iemfg.com/contact
- Non-Discrimination Statement
- IEM does not discriminate against any applicant based on any characteristic protected by law.
- Privacy
- Information collected and processed as part of your IEM Careers profile, and any job applications you choose to submit is subject to IEM's Workforce Member Privacy Policy.
- Use of AI
- At IEM, we are committed to a fair and transparent hiring process. Use the link below to view how we use artificial intelligence (AI) technology to assist in reviewing job applications and your rights as an applicant.
- AI Use in IEM's Hiring Process
Preferred Qualifications
- Associate degree, vocational training, military experience, or equivalent experience in power distribution systems, including switchgear, UPS systems, generators, PDUs, or related equipment commissioning activities preferred.
- Minimum of 3+ years of related electrical, mechanical, technical, manufacturing, construction, commissioning, or field service experience preferred.
- Minimum of 2+ years of experience supporting switchgear start-up, commissioning, troubleshooting, repair, or related field service activities preferred.
About Industrial Electric Manufacturing
Manufacturing
Manufacturer of custom electrical distribution and power management equipment, delivering switchgear, substations, and related solutions for infrastructure and industrial projects.
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