Field Service Technician -Canada
Full Job Posting
Role & Responsibilities:
Performs all duties in a safe and effective manner according to the company’s policies and procedures.
Maintains the ANA culture
Safely operates ANA service vehicles
Performs installation and training services for our core customer base
Troubleshoot problems and resolve in a timely manner.
Communicates information and documents with work computer and phone.
Provides superior customer service.
Maintains professional personal appearance.
Updates professional knowledge through constant study of ANA products
Helps provide a positive team spirit daily.
Travels up to 80% throughout North America/Canada
Other duties as assigned
Qualifications:
- 2+ years of hands-on experience in field service, equipment maintenance, or a related technical role.
- Trade school certification or technical training with a focus on engines, mechanical systems, or industrial equipment, or a bachelor’s degree in mechanical engineering, industrial technology, or a related field, preferred
- Working knowledge of mechanical + basic electrical systems, including basic troubleshooting and diagnostics.
- Comfortable interacting with customers and providing training
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) for reporting and documentation.
- Ability to read and interpret technical manuals, schematics, and service documentation.
- Strong problem-solving skills with the ability to perform equipment diagnostics and repairs in the field.
- Travel Requirements:
- Up to 80% domestic and international travel based on business needs
- Must be proficient in English
- French is an asset but not required
Physical Requirements:
• Prolonged periods of sitting at a desk and working on a computer. • Must be able to lift up to 25 pounds at times. • Must be able to access and navigate each department at the organization’s facilities.
ANA’s Core Values:
Root Cause Problem Solving
Be Creative with Solutions
Build open and honest relationships
Build a positive team and family spirit
Be inclusive
Look for better ways
Be humble
Urgency
Benefits & Perks:
Competitive pay
401k with company contribution
Medical, Dental, & Vision
Life Insurance
Voluntary Accident Insurance
Voluntary Critical Illness Insurance
Employee Assistance Program
Employee Appreciation Programs
Additional information
You must be based in Canada, and it is preferred that you live in the Greater Toronto Area. You must have a valid Driver’s license and passport and be able to travel to the USA as needed for Training and Meetings. Please be advised that ANA does not provide employment-based visa sponsorship for this position at this time. ANA is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Responsibilities
- Performs all duties in a safe and effective manner according to the company’s policies and procedures.
- Maintains the ANA culture
- Safely operates ANA service vehicles
- Performs installation and training services for our core customer base
- Troubleshoot problems and resolve in a timely manner.
- Communicates information and documents with work computer and phone.
- Provides superior customer service.
- Maintains professional personal appearance.
- Updates professional knowledge through constant study of ANA products
- Helps provide a positive team spirit daily.
- Travels up to 80% throughout North America/Canada
- Other duties as assigned
About Ana-corp
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