Field Service Technician-3

Company Overview

Role Summary

Responsibilities

• Make direct, in-person service calls in response to customer requests.
• Assess mechanical problems and take actions to resolve promptly.
• Work side-by-side with customer's personnel and lead work crews as required.
• Oversee the full cycle of repair: disassembly, cleaning, inspection, repair, and assembly.
• Ensure that equipment is installed successfully and on schedule.
• Check equipment prior to start-up and assess start-up performance.
• Monitor the maintenance and performance of Flowserve equipment.
• Train customers in the proper procedures for operating and maintaining Flowserve products.
• Collaborate effectively with the supporting organizations of Flowserve, including repair centers, customer service, and sales engineering.
• Maintain and submit organized, accurate records, including daily reports, jobs quoted, jobs performed, and time and materials charged.

Requirements

• Knowledgeable about the industrial applications and operations of pumps, valves, seals, actuators, and mechanical equipment.
• Experience with installing mechanical equipment.
• Experience with repairing pump equipment, installing mechanical seals, changing seal faces/gaskets/O rings.
• Proven ability to correctly read and interpret blueprints, engineering drawings, and schematics.
• Must be a self-starter with good follow-through, capable of working independently with little supervision.
• Capable in Outlook, Word, and Excel.
• An active driver's license with a good driving record is essential to the role.
• Able to travel, including globally, for extended periods of time.
• Able to work overtime as required to minimize impact to customers.
• Physical activity is required, including frequent lifting up to 50 pounds / 25kg, ascending/descending ladders and staircases, and climbing and reaching in, under, and around large equipment, often outside year-round.
• Excellent communication skills.
• Good organizational skills.

Preferred Experience / Skills

• Professional certifications in this field.
• Ability to work collaboratively with unfamiliar teams.
• HS Diploma / GED and 5-7 years relevant experience.

Additional Information