Field Service Representative

Leadership & Team Management

Field Service & Technical Support

Safety, Quality & Documentation

Customer Support

Education

Experience

• 3 to 5 years of supervisory or management experience leading field service personnel.
• 3 to 5 years of experience in the petrochemical, compression, rotating equipment, or related industrial industry.
• Proven experience servicing centrifugal and reciprocating compressors.
• Technical Requirements
• Strong mechanical troubleshooting and repair skills.
• Ability to read and interpret mechanical drawings and technical specifications.
• Experience using hand tools, machine tools, and precision measuring instruments.
• Understanding of compressor maintenance, rotor rebuilding, gearbox repairs, and mechanical seals.
• Knowledge of quality management systems.
• Basic mathematics and measurement skills.
• Comfortable using computers and electronic documentation systems.
• Valid U.S. driver's license with an acceptable driving record.
• Ability and willingness to travel as required.
• Strong verbal and written English communication skills.
• Commitment to maintaining a drug-free workplace.
• Required Competencies
• Technical Expertise
• Supervisory Skills
• Communication Skills
• Safety Focus
• Integrity
• Professionalism
• Initiative
• Working with Tools & Technology
• Attention to Detail
• Accountability and Conscientiousness
• Why Join BCUS?
• Work with industry-leading compressor and rotating equipment experts.
• Opportunity to lead and develop a skilled field service team.
• Diverse and challenging field assignments.
• Strong commitment to safety, quality, and employee development.
• Competitive compensation and career growth opportunities.
• Ready to take the next step in your career? Apply today and become a leader at Burckhardt Compression (US) Inc.
• Burckhardt Compression (US) Inc. is seeking an experienced Senior Field Service Representative to join our Field Service team.
• This is an excellent opportunity for a seasoned mechanical professional with extensive experience working on reciprocating and centrifugal compressors, large diesel engines, or other heavy rotating/mechanical equipment. In this role, you will provide advanced technical support at customer locations, troubleshoot complex equipment issues, perform major repairs and overhauls, and serve as a senior technical resource for other field service personnel.
• If you are a hands-on problem solver who thrives in the field, takes pride in quality workmanship, and enjoys solving challenging mechanical problems, we want to hear from you.
• What You'll Do
• Perform advanced maintenance, troubleshooting, repair, installation, commissioning, and overhaul of reciprocating and centrifugal compressors and associated equipment.
• Diagnose complex mechanical and equipment performance issues and recommend appropriate corrective actions.
• Perform compressor inspections, measurements, alignments, adjustments, and component replacements.
• Read and interpret technical drawings, blueprints, equipment manuals, specifications, and service procedures.
• Use precision measurement instruments, specialty tools, and diagnostic equipment to verify equipment tolerances and operating conditions.
• Inspect compressors and components for wear, damage, and nonconformance and accurately document findings.
• Serve as a senior technical resource during complex service assignments and major equipment overhauls.
• Provide technical guidance and field support to Field Service Representatives and other service personnel.
• Coordinate field activities with customers, supervisors, project personnel, and internal departments.
• Clearly communicate equipment conditions, technical findings, repair recommendations, and job progress to customers and management.
• Complete service reports, inspection documentation, timesheets, and expense reports accurately and on time.
• Maintain company tools, equipment, vehicles, and other assigned assets.
• Follow all company, customer, and site-specific Health, Safety, and Environmental (HSE) requirements.
• Identify potential safety hazards and take appropriate action to maintain a safe work environment.
• Represent the company professionally while working at customer locations.
• Work independently with limited supervision and exercise sound technical judgment in field environments.
• High School Diploma or GED.
• Strong mechanical background with experience servicing, repairing, troubleshooting, or overhauling heavy mechanical equipment.
• Advanced knowledge of reciprocating compressors, compressor components, and related equipment.
• Demonstrated ability to independently troubleshoot and diagnose complex mechanical issues.
• Experience using precision measurement instruments, specialty tools, and mechanical diagnostic equipment.
• Ability to read and interpret technical drawings, equipment manuals, specifications, and service documentation.
• Strong verbal and written communication skills.
• Ability to communicate professionally with customers, coworkers, and management.
• Valid driver's license and ability to meet company driving requirements.
• Ability to provide required personal hand tools as directed by Operations Management.
• 7-10 years of progressively responsible experience in field service, compressor maintenance and overhaul, large diesel engine repair, or heavy mechanical equipment.
• Vocational or technical school certification or an Associate Degree in a mechanical or related technical discipline.
• Travel & Work Schedule
• This is a hands-on field service position that requires travel to customer locations based on operational needs.
• Travel and remain at customer locations for the duration of field assignments.
• Work extended hours and overtime as required.
• Work weekends, holidays, and on-call assignments when business needs require.
• Work 10-12 hour days, which are typical during field assignments.
• Physical & Work Requirements
• Perform the physical labor necessary to complete field service assignments.
• Frequently lift and/or move up to 30 pounds and occasionally lift and/or move up to 100 pounds using appropriate lifting techniques and procedures.
• Stand, walk, kneel, stoop, crouch, climb, balance, push, pull, and perform overhead work.
• Safely use tools and mechanical equipment in industrial environments.
• Use appropriate fall protection when required.
• Wear required PPE and respiratory protection, including SCBA, air-purifying respirators, and particle masks, when job conditions require.
• Maintain necessary vision capabilities for performing detailed mechanical inspection and field service work safely.

Technical Requirements

Required Competencies

Why Join BCUS?

What You'll Do

What We're Looking For

Travel & Work Schedule

Physical & Work Requirements

Safety Comes First

Why Join Us?

Preferred Qualifications

• Direct experience with reciprocating and/or centrifugal compressors is highly preferred.

Responsibilities

• Supervise, coordinate, and assign work to Field Mechanics.
• Assist with scheduling field service activities to ensure efficient workflow and timely customer response.
• Support employee development through coaching, mentoring, and on-the-job training.
• Conduct competency assessments, refresher training, and performance evaluations.
• Participate in hiring, onboarding, performance management, corrective actions, and disciplinary processes.
• Ensure effective communication and continuity between shifts and projects.
• Perform preventive, corrective, and emergency maintenance on centrifugal and reciprocating compressors.
• Troubleshoot, inspect, repair, overhaul, install, and remove compressor equipment in the field.
• Disassemble, repair, and reassemble components while ensuring proper alignment, balance, and tolerances.
• Remove, rebuild, clean, and install compressor rotors.
• Replace, rebuild, and install gearboxes and related mechanical components.
• Inspect bearings, rotors, clearances, and other critical compressor components.
• Perform compressor repairs, including mechanical seal removal and installation.
• Read and interpret mechanical drawings, specifications, and technical documentation.
• Identify equipment deficiencies and communicate recommendations to management.
• Promote and enforce all company safety policies and procedures.
• Ensure technicians maintain compliance with safety and operational requirements.
• Complete field service reports, performance logs, quality documentation, and training records accurately.
• Maintain documentation in accordance with ACT's quality management system.
• Conduct quarterly and annual employee assessments to ensure technical competency and compliance.
• Advise customers on equipment conditions, necessary repairs, and preventative maintenance recommendations.
• Build strong customer relationships through professional service and technical expertise.
• Qulifications
• High School Diploma or GED required.
• As a Senior Field Service Representative, you will:
• Perform advanced maintenance, troubleshooting, repair, installation, commissioning, and overhaul of reciprocating and centrifugal compressors and associated equipment.
• Diagnose complex mechanical and equipment performance issues and recommend appropriate corrective actions.
• Perform compressor inspections, measurements, alignments, adjustments, and component replacements.
• Read and interpret technical drawings, blueprints, equipment manuals, specifications, and service procedures.
• Use precision measurement instruments, specialty tools, and diagnostic equipment to verify equipment tolerances and operating conditions.
• Inspect compressors and components for wear, damage, and nonconformance and accurately document findings.
• Serve as a senior technical resource during complex service assignments and major equipment overhauls.
• Provide technical guidance and field support to Field Service Representatives and other service personnel.
• Coordinate field activities with customers, supervisors, project personnel, and internal departments.
• Clearly communicate equipment conditions, technical findings, repair recommendations, and job progress to customers and management.
• Complete service reports, inspection documentation, timesheets, and expense reports accurately and on time.
• Maintain company tools, equipment, vehicles, and other assigned assets.
• Follow all company, customer, and site-specific Health, Safety, and Environmental (HSE) requirements.
• Identify potential safety hazards and take appropriate action to maintain a safe work environment.
• Represent the company professionally while working at customer locations.
• Work independently with limited supervision and exercise sound technical judgment in field environments.
• Required:
• High School Diploma or GED.
• Strong mechanical background with experience servicing, repairing, troubleshooting, or overhauling heavy mechanical equipment.
• Advanced knowledge of reciprocating compressors, compressor components, and related equipment.
• Demonstrated ability to independently troubleshoot and diagnose complex mechanical issues.
• Experience using precision measurement instruments, specialty tools, and mechanical diagnostic equipment.
• Ability to read and interpret technical drawings, equipment manuals, specifications, and service documentation.
• Strong verbal and written communication skills.
• Ability to communicate professionally with customers, coworkers, and management.
• Valid driver's license and ability to meet company driving requirements.
• Ability to provide required personal hand tools as directed by Operations Management.
• Preferred:
• 7-10 years of progressively responsible experience in field service, compressor maintenance and overhaul, large diesel engine repair, or heavy mechanical equipment.
• Vocational or technical school certification or an Associate Degree in a mechanical or related technical discipline.
• Direct experience with reciprocating and/or centrifugal compressors is highly preferred.
• This is a hands-on field service position that requires travel to customer locations based on operational needs.
• Candidates must be available to:
• Travel and remain at customer locations for the duration of field assignments.
• Work extended hours and overtime as required.
• Work weekends, holidays, and on-call assignments when business needs require.
• Work 10-12 hour days, which are typical during field assignments.
• This position works in industrial and customer-site environments and requires the ability to:
• Perform the physical labor necessary to complete field service assignments.
• Frequently lift and/or move up to 30 pounds and occasionally lift and/or move up to 100 pounds using appropriate lifting techniques and procedures.
• Stand, walk, kneel, stoop, crouch, climb, balance, push, pull, and perform overhead work.
• Safely use tools and mechanical equipment in industrial environments.
• Use appropriate fall protection when required.
• Wear required PPE and respiratory protection, including SCBA, air-purifying respirators, and particle masks, when job conditions require.
• Maintain necessary vision capabilities for performing detailed mechanical inspection and field service work safely.
• Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.
• Safety is a critical part of this role. The Senior Field Service Representative is expected to actively participate in job safety analyses, pre-job planning, toolbox meetings, and other required HSE activities while maintaining a clean, organized, and safe work environment.
• This is an opportunity to bring your technical expertise to a senior-level field position where you'll tackle challenging compressor applications, work directly with customers, and help support the development of other field service professionals.
• We're looking for someone who brings more than mechanical knowledge. We're looking for a professional who demonstrates technical expertise, sound judgment, safety leadership, customer focus, and pride in quality work.
• Ready for your next challenge? Apply today to join Burckhardt Compression (US) Inc. as a Senior Field Service Representative.
• Burckhardt Compression creates leading compression solutions for a sustainable energy future and the long-term success of its customers. The Group is the only global manufacturer that covers a full range of reciprocating compressor technologies and services. Since 1844, its passionate, customer-oriented and solution-driven workforce has set the benchmark in the gas compression industry.