Field Service Customer Coordinator

Perth Precinct, WA, AU

Reporting to the Area Manager - Customer Service and Logistics, the Field Service Customer Coordinator is responsible for supporting the efficient delivery of field service operations by coordinating customer enquiries, work order management, assisting Supervisor with technician scheduling and parts procurement activities.

The role acts as a central point of contact between customers, field service Supervisors and internal stakeholders, ensuring service requests are prioritised, communicated and executed efficiently.

Roster : Mon – Fri 10.5 hours per day (including unpaid meal breaks)

Coordinate customer enquiries, service requests and work order activities.

Assist Field Supervisor with schedule of field service technicians to maximise responsiveness and efficiency.

Manage work orders from creation through to completion and invoicing.

Source and coordinate parts to support maintenance and breakdown work.

Provide proactive updates to customers and build strong relationships.

Support continuous improvement, compliance and service delivery outcomes.

Certificate III, Certificate IV or equivalent business, administration or customer service qualification (desirable)

Mechanical aptitude or understanding of heavy equipment components and repair processes.

Previous experience in a customer service, service coordination or administration role.

Strong organisational and time management skills.

Demonstrated ability to manage multiple priorities in a fast-paced environment.

Intermediate proficiency in Microsoft Office applications, particularly Outlook, Excel and Teams.

Strong verbal and written communication skills.

Cert III Mobile Plant Technology or similar trade qualifications.

Experience within mining, construction, industrial services, heavy equipment or related industries.

Experience coordinating mobile field service technicians.

Knowledge of service management systems.

Experience with parts ordering and inventory coordination.

With over 4,500 employees, WesTrac is one of the world's largest authorised Cat® equipment dealers, offering a wide range of mining and construction equipment and management solutions.

At WesTrac, we reflect diverse communities, celebrate our people's diversity, and create a culture where employees feel safe to be their authentic selves. We encourage applications from First Nations people, LGBTQIA+ individuals, and those from culturally diverse backgrounds. WORK180 endorsed employer for our commitment to diversity, inclusion, and equality.

At WesTrac, our primary focus is our people. As we look to the future, we’re focused on harnessing the best talent and providing them with the support they need to achieve success.

WesTrac is a member of the Diversity Council of Australia and recognises the value of and strongly support the principles of equal employment opportunities in the workplace, and we are committed to achieving a diverse and engaged workforce. We are an equal opportunity employer and encourage applications from female, Aboriginal and Torres Strait Island candidates.

WesTrac is an endorsed employer for women via WORK180 - who have reviewed our policies, processes, and initiatives to certify that we are an organisation that supports diversity, inclusion and equality.