Field Operations Manager (South)

Role overview

Responsibilities

• Lead operatives through regular one-to-ones, performance reviews, and coaching; identify training needs and address underperformance.
• Ensure work quality and customer expectations are met, resolve complaints, and promote a customer-first culture.
• Support workforce system delivery and optimisation; monitor job allocation and completion rates.
• Conduct technical inspections and guide teams to meet delivery standards.
• Analyse trends and inefficiencies, recommend improvements, and ensure KPI and SLA compliance.
• Promote health and safety compliance through site visits and audits.
• Collaborate with stakeholders, share best practices, improve services, and support mobilisation of contracts or services.

Essential criteria

• Proven experience managing field-based teams in a multi-trade or technical environment.
• Leadership, coaching, and people management skills.
• Experience interpreting data and driving improvements.
• Experience with workforce management or scheduling systems.
• Full UK driving licence and willingness to travel nationally.
• Experience managing HR processes and performance management.

Desirable experience

• Experience in a Gas environment is desirable.
• Housing, facilities management, or utilities experience; relevant compliance standards; and familiarity with mobile workforce technology and optimisation tools, including SOR, are desirable.

Benefits

• Competitive salary with regular annual review, car allowance, matched pension contributions up to 7%, and a 2% bonus scheme.
• 35 days' holiday including bank holidays, with an option to buy or sell days.
• Healthcare cashback plan, wellbeing support, private GP and health services, and retail and lifestyle discounts.
• Ongoing training, professional qualifications, career progression, internal development programmes, recognition schemes, and free Places Gyms membership.